HVAC Counter Support Associate

2 weeks ago

Raleigh, North Carolina, United States Johnstone Supply Full time $40,000 - $60,000 per year

Job Duties:

  • Assist customers/counter with all special orders and non-stock items
  • Provide product recommendations and/or price quotes
  • Support store and counter staff with Large line-item orders and job quotes
  • Direct ships - verifying shipping and freight. Bill customer and receive in PO
  • Work with branch manager to develop and execute sales promotions
  • Point of contact for ALL web orders
  • Overseeing pickup lockers
  • Any other duties as required by your supervisor

Alternative Duties:

  • Assist with customer service and sales, including answering phones
  • Assist with annual physical count of full warehouse inventory and cycle counts
  • Assist with any special duties and assignments as needed to support the efficient functioning of the store
  • Assist with in-store, customer training and special events
  • Assist with any dealer branch material and items

General Results and Responsibilities:

  • Adheres to all company policies, procedures, standards, and business ethics codes
  • Maintains professional communication when interacting with customers and coworkers
  • Treat all customers and coworkers with a helpful and courteous attitude
  • Keeps communication open to maintain a healthy work environment
  • Report any consistent problems that are not being resolved to the supervisor

Education and Experience:

Required:

  • High School Diploma / GED required OR equivalent combination of education and experience
  • Clean driving record

Preferred:

  • Minimum 3 years of HVAC customer service or sales experience
  • Experience with computer or barcode-driven inventory management systems
  • Must be able to read blueprint to perform mechanical take-offs

Key Skills:

  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
  • Skill in following through on commitments.
  • Ability to manage time in a deadline-driven environment.
  • Strong ability to multitask and skill in prioritizing work.
  • Excellent communication and customer service skills.
  • Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment.
  • Ability to work efficiently and with a sense of urgency.
  • Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
  • Ability to meet store accuracy and productivity standards.

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