Client Success Account Coordinator

Description & Requirements

Who we are

Intrinsic Digital, Inc. ) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries.

Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, "We love the journey and embrace what's next" and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: "Intrinsic Digital cares about my well-being" and "I would recommend Intrinsic Digital as a great place to work."

Who you are

You're organized, proactive, and thrive in a fast-paced, client-facing role. You love building relationships, managing details, and helping businesses achieve results through smart, data-informed marketing. You're eager to deepen your expertise in digital advertising and want to be part of a collaborative team where your voice and ideas matter. You take pride in following through, communicating clearly, and staying one step ahead for your clients.

Candidates must reside in and be authorized to work in the U.S., excluding the following states: California, New York, or Washington.

Qualifications

• Bachelor's degree in marketing, business, communications, or a related field
• 1+ year of experience in digital marketing, account management, or client success
• Experience managing multiple clients or projects simultaneously
• Strong written and verbal communication skills
• Highly organized, self-directed, and detail-oriented
• Comfortable using CRM and project management tools (HubSpot & Asana preferred)
• Analytical mindset with the ability to identify performance trends
• Multifamily industry experience is a plus

A day in the life

As the Client Success Account Coordinator, you'll manage your own list of clients and serve as their main point of contact. You'll ensure their campaigns run smoothly, perform well, and deliver value while maintaining strong relationships and clear communication. You will:

• Oversee a portfolio of clients and act as their primary day-to-day contact.
• Manage digital campaigns from setup through reporting, ensuring timelines and deliverables stay on track.
• Monitor campaign performance and provide data-driven insights and optimizations.
• Collaborate with cross-functional teams (creative, onboarding, operations) to deliver a seamless client experience.
• Respond to client requests promptly and professionally, ensuring they feel supported and informed.
• Contribute to process improvements and client success initiatives across the team.

Benefits & Perks

At Intrinsic Digital, you'll have a front row seat at an early-stage small business that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business.

Intrinsic Digital offers a fast-paced, supportive, and diverse culture.

We offer:

• 100% company paid health insurance for employees and 50% for dependents
• 100% company paid vision and dental insurance for employees and 50% for dependents
• Company paid short- and long-term disability
• Company paid life insurance
• 10 weeks paid parental leave
• 3-4 weeks paid time off (based on tenure)
• 10 paid holidays
• Company paid 401k contributions that are 100% vested
• Annual cash bonuses based on company and personal performance
• A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
• Monthly fitness reimbursement
• Pet discount plan