Office Manager

3 days ago

Birmingham, Alabama, United States Floor Coverings International of Birmingham Full time

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

At
Floor Coverings International
, we're more than just a flooring company—we're the
#1 mobile flooring company in North America
with nearly
300 locations
across the U.S. and Canada. Our innovative
shop-at-home model
has transformed the industry, bringing top-quality flooring directly to customers' doors. With over
350,000 satisfied customers
and an impressive
4.9-star rating
, we take pride in delivering an exceptional experience.

Now, we're looking for a
dedicated and detail-oriented Office Manager
to help drive the success of our local franchise In this role, you'll be the
heart of our operations
, ensuring everything runs smoothly—from scheduling and marketing to financial management and customer relations.

Why You'll Love This Role:

Full-time position (40 hours per week)

Bonus opportunities
for outstanding performance


No experience required
(1-3 years of office experience preferred)


Company convention trips
(based on owner and local structure goals)

What You'll Do:
Marketing & Customer Relations

  • Be the friendly face and voice of our company—build strong relationships with customers and ensure they have a seamless experience.
  • Efficiently schedule appointments for our Design Associates.
  • Follow up on open proposals and inquiries to drive customer engagement.
  • Assist in planning and executing local marketing initiatives to grow the business.
  • Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
  • Keep the office organized, welcoming, and running smoothly.

Financials & Administration

  • Maintain accurate financial records and update QuickBooks daily (experience preferred, but training provided).
  • Track and manage business-related expenses to ensure financial efficiency.

Project Coordination & Production

  • Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders.
  • Order materials and follow up on deliveries to keep projects on track.
  • Schedule and coordinate job installations between customers and installers.
  • Keep customers informed on project timelines, updates, and any changes.
  • Ensure clear communication with installers, including confirming scope of work and compensation before each job.
  • Update SalesForce daily with job progress and schedules (training provided).

Growth & Development

  • Attend weekly strategy meetings with the Owner.
  • Work toward weekly and monthly business goals.
  • Be open to learning and development opportunities to grow in your role.
  • Make decisions and take action aligned with our core values and mission.

Who We're Looking For:

Strong communicator
– especially over the phone


Organized & detail-oriented
– you thrive on keeping things running smoothly.


Multi-tasking pro
– balancing different priorities is your strength.


QuickBooks experience is a plus
(but we'll train the right person).


Self-motivated
– you can work independently and take initiative.

Join us in
creating beautiful spaces
while enjoying a
dynamic and rewarding career
with Floor Coverings International.


Apply today and be part of our success story
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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