Customer Service Representative
7 days ago
Essential Duties and Responsibilities:
- Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect.
- Consistently demonstrates courtesy to all clients and co-workers on the job.
- Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of "hold".
- Maintains strict confidentiality of the patient and client information.
- Demonstrates competence and knowledge in all work-related activities.
- Always act professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
- Displays ability to listen attentively and an eagerness to learn new skills.
- Willingly seek additional work when assigned tasks are completed.
- Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
- Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data.
- Enter patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
- Performs Insurance Verification and/or Pre-Authorization activities prior to deliveries.
- Inform patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
- Verifies charge accuracy (types of sale, and pricing).
- Performs other duties as assigned by Management.
Minimum Qualifications:
- Minimum of high school diploma or equivalent.
- Requires competency in processing sleep therapy equipment orders and general DME knowledge.
Preferred Knowledge, Skills and Abilities:
- Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors.
- Must exhibit strong problem-solving skills, verbal and written communication skills, speaking to patients and physicians' offices frequently.
- Must be able to plan and organize work for effectiveness and efficiency.
- Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions.
- Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.
- Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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