Customer Service Associate

5 days ago

Lafayette, Louisiana, United States LED FastStart Full time
Job Requirements
About DMR Technologies 

DMR Technologies designs, builds, and deploys American-made drones for agriculture, public safety, and infrastructure. Headquartered in Detroit, we pair modular hardware with intuitive software to create aerial tools that solve real-world problems—from farms to emergency zones. 

As a fast-growing team, we bring a big-picture mindset to every detail. We value professionalism, responsiveness, and innovation—and we're looking for people who thrive in dynamic environments and want to make a tangible impact in the field. 

Position Overview 

DMR is seeking a dependable, friendly, and organized Customer Service Representative to be the first point of contact for incoming calls and inquiries. This is a front-line, non-technical role that requires a professional tone, strong communication skills, and the ability to route calls or requests to the right internal contacts efficiently. You won't be responsible for providing technical support, but you will play a critical role in setting the tone for how customers experience our brand. 

Key Responsibilities 
  • Answer and route incoming phone calls with professionalism and care 
  • Provide general information or direct inquiries to the correct internal teams 
  • Maintain accurate call logs and records 
  • Collaborate with internal teams (sales, operations, and tech) to ensure customer concerns are addressed in a timely manner 
  • Communicate with customers via phone and email 
Work Experience
Requirements 
  • Excellent English (spoken and written) 
  • Strong communication and organizational skills 
  • Friendly, calm, and professional demeanor 
  • Comfortable working standard U.S. business hours (Eastern Time preferred) 
  • Prior experience in customer support, call center, or receptionist role preferred 
  • Basic proficiency with email, spreadsheets, and phone systems 
  • Must be located in the U.S. 
Benefits
What We Offer 
  • A mission-driven team bringing practical drone technology to industries that need it most 
  • Direct collaboration with founders, engineers, and field teams—no corporate layers 
  • A supportive, fast-paced environment where your ideas and feedback matter 
  • Exposure to real-world use cases in agriculture, public safety, and infrastructure

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