Team Lead- Enterprise Account Manager

5 days ago

New York, New York, United States Papaya Global Full time

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

As a Team Lead, you'll be a key leader in nurturing and expanding strategic-level client relationships. You will oversee a regional account management team, drive revenue opportunities through upselling and cross-selling, and ensure world-class service delivery. You'll collaborate closely with internal departments and executive stakeholders to ensure client success, retention, and growth.

Key Responsibilities

  • Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals.
  • Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.
  • Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.
  • Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align Papaya's solutions with their evolving workforce strategies.
  • Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.
  • Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.
  • RFP & Proposal Support: Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews.
  • Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary.
  • Process Optimization: Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence.

Why Papaya Global?

  • Be part of a mission-driven company transforming a $50B+ industry.
  • Work with passionate professionals from over 30 countries.
  • Thrive in a fast-paced, innovation-driven, and inclusive culture.
  • Enjoy career growth, learning opportunities, and competitive benefits.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 4+ years' experience in a team lead or managerial role within account management or sales.
  • 5+ years' experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments.
  • Proven ability to build and nurture client relationships across mid to strategic levels.
  • Strong leadership, coaching, and motivational skills.
  • Exceptional interpersonal, negotiation, and communication skills.
  • Proficiency in CRM platforms (e.g., Salesforce) and project management tools.
  • Analytical mindset with strong problem-solving abilities.
  • Comfortable working cross-functionally in a fast-paced, global organization.
  • Deep customer orientation and passion for delivering exceptional service

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