Senior Account Manager, Enterprise

Real estate finance moves billions, but still works in spreadsheets. You'll own the accounts proving AI can automate 60% of institutional workflows - and expand them from single teams to firm-wide platforms.

A week in your life at Fifth Dimension

• Monday: Build strategic account plans for three new enterprise customers - map organizations, identify champions, design onboarding for expansion.
• Tuesday: C-suite dinner in Midtown to deepen relationships that unlock firm-wide budgets.
• Wednesday: Collaborate with Solutions Engineering on seamless onboarding that drives cross-departmental adoption - then head out to a social with the US office and UK colleagues who have flown over for the week
• Thursday: Analyze usage data and customer feedback to accelerate your next expansion play.
• Friday: Run a 200-person webinar showcasing new capabilities that position your first $1m+ account.

Sounds good? Read on

We're the leading GenAI startup automating document-heavy processes in real estate, founded in 2023 by Johnny Morris and Dr. Kate Jarvis. Backed by Tier 1 European and American investors, we're based in London and New York building the future of enterprise AI. We're demanding yet encouraging, valuing experimentation and thoughtful challenge. Our company values, Own It, Ship It, and Don't Be Boring, drive us to deliver exceptional results while fostering a culture of innovation and continuous improvement.

The traction speaks for itself: We're in rapid growth mode, signing new enterprise logos while existing clients expand significantly within their first year - and with 6x revenue growth over the last year. Our land-and-expand strategy is proven: clients start with one team and grow to firm-wide adoption as they see the value. We work with top names in real estate finance and asset management across the US, UK, EU, and APAC, and they keep bringing us into new divisions and geographies.

You'll be joining our US team to lead on our largest Enterprise accounts, owning relationships that start at six figures and scale to seven. Leveraging your deep experience and market knowledge, you will develop our existing framework to drive our American expansion, while also enhancing our global strategies.

We're targeting market-leading Net Revenue Retention. Every client signs with clear expansion potential - your job is unlocking it through deep adoption and strategic relationship building.

Strategic Account Planning & Relationship Building

• Cultivate deep relationships with C-suite stakeholders across multiple business units
• Develop and execute comprehensive 6-month account plans for new enterprise customers
• Work with Solutions Engineering to map out the delivery of workflows that align with customer goals
• Project manage implementation while ensuring our work delivers measurable ROI and business value
• Design onboarding sequences that set the foundation for future expansion

Implementation Excellence & Adoption

• Own end-to-end project management for enterprise implementations
• Navigate complex enterprise environments to drive adoption across departments
• Monitor usage data and customer feedback to optimize expansion readiness
• Ensure technical delivery exceeds expectations and creates expansion opportunities

Revenue Growth & Expansion

• Present ROI analyses and business cases that justify account expansions
• Turn successful implementations into expansion opportunities within the first 6 months
• Lead client presentations and demos to showcase new capabilities to broader teams
• Build expansion pipelines that transform six-figure deals into seven-figure accounts

• Significant experience managing enterprise relationships in SaaS/B2B tech with proven account expansion success
• Experience developing and executing strategic account plans that drive measurable business outcomes
• Track record of project managing complex enterprise implementations while maintaining stakeholder relationships
• Ability to translate customer business goals into technical requirements and delivery milestones
• Early-stage Startup/scale-up experience - comfortable building processes while executing at scale
• Revenue accountability - you've owned NRR targets and expansion goals before
• Data-driven approach to measuring adoption, ROI, and expansion readiness
• Grit and determination - you run toward complex problems and tight implementation deadlines

Bonus Points

• Real Estate or Financial Services experience
• Experience building customer delivery processes from scratch

Location: New York City (in-person with enterprise clients across the US)

Regularly travel throughout US for client visits and conferences (25% of time), and semi-regularly internationally to company HQ and for conferences

Growth Stage: Series A, significant VC backing, rapid scaling

Compensation

• Total compensation package of $200K+ OTE for top performers
• Competitive base salary: $125K-$145K (commensurate with experience)
• Equity package with standard 4-year vesting
• Uncapped commission on account expansions and upsells (structure designed around your experience and our growth targets)
• Comprehensive healthcare coverage including medical, dental, and vision
• Company-sponsored 401(k) with matching
• Unlimited PTO with encouraged minimum usage
• $100/month wellbeing budget for your physical, mental, and emotional health
• Premium equipment package, including MacBook Pro and home office setup budget
• Professional development budget for conferences, training, and industry events