Youth Care Coordinator

Position Summary:

Sisu offers emergency shelter, drop-in services, case management support, and housing options to youth and young adults ages 15-24 experiencing homelessness. The Youth Care Coordinator is responsible for supervising youth in the program and maintaining a safe, clean, respectful, hospitable, and professional shelter environment. The Youth Care Coordinator will have varied tasks including supervision of clients in the shelter and drop-in setting, engaging with volunteers, and performing housekeeping, laundry and food service.

The Youth Care Coordinator is a nonexempt employee reporting to the Program Manager.

Essential Functions:

• Provide direct supervision of clients and continuously monitor the shelter and drop-in environment to ensure safety and security
• Engage clients in activities, skill-building, games, curriculum, or conversation to further program goals and positive youth development
• Assist clients in planning, attaining necessities, engaging with providers, maintaining routines, meeting deadlines, and completing scheduled activities
• Answer program calls, texts, and emails promptly, document important information, and communicate clearly and consistently with staff, clients, and service providers
• Document daily services in InfoFlo and HMIS, maintain accurate client files, and update shift notes
• Perform light housekeeping and execute cleaning tasks. Oversee client chores and assist with cleaning dorms, offices, storage, and resetting for the next day.
• Collect, document, and sort donations

Additional Responsibilities:

• Maintain consistency in delivery of service and adherence to program policies
• Collaborate with case managers to further program and client goals
• Lead, assist, and engage with volunteers as needed
• Conduct intakes and assessments for clients as directed
• Provide a positive customer service experience to clients, volunteers, service partners, staff members, neighbors, and donors
• Represent Sisu with professionalism and commitment to enhancing the organization's community profile
• Promote community education projects to help increase awareness of Sisu and homeless youth missions
• Read and respond to company-wide updates and direct messages delivered via email, Slack or other company communication channels throughout shift
• Use trauma-informed care techniques to create a safe environment for the youth
• Perform other duties as assigned

Education/Experience:

• High School Diploma or equivalent
• Experience with youth, mental health, social services or program administration a plus

Knowledge/Skills/Abilities:

• Must be highly organized, flexible, able to work independently, and willing to assist in conflict resolution
• Strong interpersonal skills, including customer service, patience, empathy and compassion
• Effective communication skills, including active listening, writing, speaking and reading comprehension
• Work within deadlines and scheduled timelines
• Basic computer skills, with proficiency in Google Workspace and other computer applications
• Ability to operate in a trauma-informed manner with young people who may be experiencing mental health issues or substance use disorders
• Ability to pass background check consistent with organizational and state requirements

Physical Requirements:

• Staff is required to remain awake for the duration of their shifts
• Must be able to bend, stoop, and lift items over 25 pounds
• Ability to sit or stand for long periods of time
• Ability to use telephone, PC, copy machine, printer, and other office equipment
• Ability to use washer, dryer, and other household equipment - ie. Mop, broom, etc.
• Near vision sufficient to read written communications, computer printouts, etc.

• Adequate hearing to communicate effectively in person and by phone

• Reliable transportation required

Examples of tasks on shift:

• Client engagement: Proactive and preventative de-escalation techniques are used to maintain a welcoming environment. Engaging with clients in conversation and inviting them to participate in tasks or activities is a priority.
• Daily cleaning: Bedding and donations are washed and put away. All hard surfaces wiped down, trash taken out, clutter cleared, supplies organized, vacuuming, cleaning bathrooms, sweeping and mopping completed, and supplies restocked and organized.
• Client check-in: Every client receives excellent customer service. Upon entry, clients pass through a metal detector and their bags are placed in the bag cabinet. Every client is then checked-in and their services are tracked. Capacity is monitored.
• Kitchen: Assisting clients using appliances and accessing meals or snacks, maintaining the cleanliness of the kitchen by washing dishes, wiping down hard surfaces, cleaning out the fridge, taking the trash out, and organizing supplies.
• Donations: Donations are accepted with gratitude and hospitality and donors are given a receipt. Donations are then sorted, washed, organized, and put away.
• Communications: The Sisu phone is answered professionally. Shift notes are reviewed and updated every shift, Slack and email are checked to stay on the same page as the team.
• Data Tracking: All data is tracked. All complete documents, intakes, and papers are filed neatly.

Work Environment:

The employee will work in an office and shelter environment and in close quarters with other staff and clients. The noise level in the work environment varies from moderate to loud; frequent hectic situations will occur, characteristic to working with young people and teenagers in need. Employees must expect frequent exposure to strong odors such as soiled clothes, poor hygiene, and other conditions.

Job Location: On site - Oklahoma City, Oklahoma, United States

Position Type: hourly, non-exempt

Scheduled Hours: Weekend Day Shifts: 7am - 3pm, 7:30am - 3:30pm, 8am - 4pm

Position Salary: $14/hour

Part-Time Benefits: 72 hours of PTO for Health & Wellness needs, Employee Assistance Program (EAP), observed holiday pay, Aflac plans available

Sisu receives federal, state, and local funding for program operations. All employees who are paid in full or in part with federal funds must keep specific documents to

demonstrate the amount of time they spent on grant activities. (2 C.F.R. Part i)(1)) In addition, employees who are paid from state and local funds but whose salaries are used for cost sharing or matching must also keep time and effort documentation. (§ i)(4)) Charges to federal awards for salaries and wages must be based on records that accurately reflect the work performed.

Sisu Youth Services is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fairness and equity in all our employment practices without regard to race, ethnicity, color, creed, age, gender, sexual orientation, gender identity or expression, pregnancy, religion, disability or degree thereof, national origin, domestic/marital status, political affiliation or opinion, veteran status, HIV status, AIDS status, genetic information, and any characteristic protected by federal, state, or local laws. Sisu is a second chance employer. People with criminal records are encouraged to apply.