Conciliation Court Division Manager

OPEN TO CURRENT EMPLOYEES OF THE CONCILIATION COURT DEPARTMENT
Job Summary
Plans, directs, supervises, and evaluates the day-to-day activities of a division, designated work unit or program. Provides professional level work direction, supervision and support for supervisors and court conciliators in the delivery of direct services and programs to the public including family evaluations, on-call services, expedited differentiated case management conferences, mediation, child interviews, parent education, and guidance to self-represented clients for Conciliation Services and the Law Library Resource Center at the direction of the department director and Superior Court.

This position is an exempt position under the Fair Labor Standards Act and is not a covered position under the Pinal County Merit System Rules. Incumbents in this position serve at the pleasure of their respective Appointing Authority. The employment relationship is "at-will," and employment may be terminated at any time, for any reason, with or without cause.
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
Example Of Essential Duties

• Provides technical advice to staff and supervisors regarding application of policies, procedures, and practices.
• Manages multiple supervisors, as well as legal and clinical programs.
• Directs clinical and legal operations for the Pinal County Conciliation Court in compliance with ARS25-381 and Arizona Rules of Family Law Procedure, Rule 68.
• Plans, directs, supervises, and monitors administrative, operational, legal, and clinical activities of administrative staff and court conciliators, including attorneys and clinicians.
• Assigns duties and monitors operations and services; revises policies and procedures as appropriate to ensure effective service delivery.
• Assures effective communication with Court and County agencies, as well as outside stakeholders, such as the Department of Child Safety, Law Enforcement, the Department of Economic Security, etc.
• Coordinates joint projects with statewide committees as well as national agencies, such as the Association of Family and Conciliation Courts and the National Center for State Courts.
• Exercises signature authority for the Director on delegated issues.
• May act on behalf of the Conciliation Court Director as required and subordinate employees in their absence.
• Conducts presentations to management, judicial officers, and other employee groups to convey information about programs or other matters.
• Conducts research, investigations, analysis and documentation of confidential and contentious issues and situations and recommends remedial actions to the Director and/or Designated Authority.
• Monitors trends in Family Law and pending Federal and state legislation that may impact programs; anticipates changes and proactively modifies services to address potential issues.
• Resolves performance problems and counsels subordinate supervisors as necessary.
• Coordinates Division operations with other departments, divisions, and agencies.
• Resolves problems/issues arising from operations of subordinate units.
• Evaluates the effectiveness of services provided by assigned division(s) and assures compliance with statutes and rules.
• Supervises, trains and evaluates subordinate professional staff.
• Interprets program rules, applicable laws, standards, regulations, policies, and operational procedures and enforces rules and regulations for subordinate staff.
• Assists in the analysis of financial needs, budget preparation and monitoring of fund balances.
• Monitor performance of Conciliation Court and Law Library staff, maintain discipline and safety, and direct the development of goals and objectives, and systems and standards for evaluation of team performance and operational effectiveness.
• Analyze operational trends and develop recommendations for resource allocation, staffing adjustments, and personnel assignments; evaluate and analyze departmental issues and develop solutions; and ensure all services are compliant with all laws, standards, regulations, and departmental policies and goals.
• Monitors and plans for legislative developments to ensure conformance of Court procedures and activities, anticipates changes, and adjust strategies for fulfillment of Court objectives and mandates.
• Manages and maintains the case management database; compiles and analyzes program data; evaluates services and programs; prepares written reports; monitors productivity and makes recommendations regarding procedural or personnel changes.
• Mediates and resolves complaints regarding clinical or administrative processes.
• Monitors Courtools reports for family court judges, including time to disposition to ensure compliance with case processing requirements.
• Reviews and analyzes complex information which is highly sensitive; communicates with a variety of outside agencies including law enforcement and the Department of Child Safety; reaches logical and sound conclusions based on evaluation of facts and conflicting information and prepares lengthy reports and written recommendations to the Court.
• Evaluates the report writing process and provides feedback to professional staff to ensure accurate and timely submissions to the Court.
• Participates in the development and execution of organizational, departmental and workgroup goals and objectives.
• Manages risks, crises, and emergencies and utilizes reasonable procedures in cases involving clients who present with potential domestic violence, self-harm, suicide, abuse, or violent intent.
• Maintain absolute confidentiality of work-related issues, records, and restricted information.
• Perform other related duties as required.

MINIMUM QUALIFICATIONS

• Master's Degree or a Juris Doctor from an accredited school of Law.
• Seven (7) years of experience in the court/criminal justice system, or with a social services agency, with a focus on working with families and/or children, including two (2) years of supervisory experience in a Court or family services agency.
• Other relevant experience working in mental health, child welfare system, or related field may substitute for the required experience.

REQUIREMENTS FOR CONTINUED EMPLOYMENT

• Complete a 40-hour mediation training and training in domestic violence and child abuse within one (1) year of hire.
• Obtain a Fingerprint Clearance Card within 90 days of hire.
• Valid Arizona driver's license upon hire.

Required Knowledge, Skills, Abilities

• Knowledge of State, Federal, and local laws and regulations that apply to family law, juvenile dependency, conflict resolution and mediation; legal terminology.
• Knowledge of State, Federal, and local laws and regulations that apply to Law Library operations, including criminal, civil, guardianship, and probate law and processes.
• Knowledge of professional ethics and standards of practice that apply to mediation, evaluation, counseling, parent coordination, and child interviews.
• Knowledge of human behavior, domestic violence, child abuse, and trauma-informed practices.
• Knowledge of principles of time and records management in accordance with clinical standards.
• Knowledge of principles and concepts of human resources and supervision, employee training, mentoring and coaching; effective discipline and performance management.
• Knowledge of principles and practices of leadership, supervision, and training.
• Knowledge of individual and systemic therapeutic models of working with families and court clients and appropriate application, including evidence-based practice.
• Skill in investigating and resolving personnel issues, citizen inquiries, and client complaints.
• Skill in communicating clearly, concisely, and professionally using excellent verbal and written skills.
• Skill in writing legal documents and correspondence, including lengthy investigative reports.
• Ability to assume director-level responsibilities, if necessary, make appropriate decisions, verify compliance with Arizona Revised Statutes and Rules, and use initiative and independent judgment within established procedural guidelines.
• Ability to direct and lead staff and delegate tasks and authority.
• Ability to effectively manage situations requiring diplomacy, understanding, fairness, firmness, and sound judgment.
• Ability to work effectively under stressful conditions and emergency situations.
• Ability to maintain the integrity, professionalism, values, and goals of the Conciliation Court by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
• Ability to maintain absolute confidentiality of work-related issues, consumer records, and restricted County information.
• Ability to establish and maintain effective working relationships with team members, outside agencies, the courts, and the public.
• Ability to work with diverse populations and interact professionally and effectively; work independently and as a team member.

Physical Requirements
Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and/or drive a vehicle. Manual dexterity to reach, and grasp; manual dexterity to handwrite or use computer keyboard; vision sufficient to see and read; hear and speak to communicate with customers in person and over the phone; lifting, unloading, pushing, and carrying small files/objects to and from various locations throughout the County.

Working Conditions:
Office setting. Will be required to work with clientele that may be resistant, antagonistic, and/or hostile. Will be required to drive throughout the County.