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Operations Specialist

2 weeks ago

Maryland Heights, Missouri, United States Crew Full time $57,500 - $72,500 per year

Duration:
FTE

Location:
MO-Maryland Heights

Overview:
Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

  • Convert physical documents into digital formats using high-speed scanners, OCR software, and secure document management systems to capture, index, and store documents electronically and integrate documents into operational workflows
  • Adhere to guidelines while verifying documents are complete and accurate
  • Maintain performance standards and expectations while increasing contribution to department initiatives
  • Effectively use knowledge and resources to ensure processing is compliant with regulations and current policies
  • Provide fellow associates and branch offices with easy access to information, friendly support, and reliable solutions
  • Establish and maintain effective communications and relationships within business areas, service providers, and vendors
  • Assist the department in identifying trends to simplify procedures and create efficiencies for branch and home office teams

Qualifications

  • Bachelor's Degree/Diploma preferred
  • Familiarity with Communications System (Green Screen), Salesforce, Excel, Power BI, data entry, and data analysis preferred
  • Strong customer service
  • Excellent written, verbal, and phone communication skills
  • Strong decision-making skills
  • Organizational and time management skills
  • High level of attention to detail while processing routine activities
  • Ability to accept and adjust to change
  • Ability to work through challenging tasks to bring timely and accurate solutions
  • Ability to promote a positive team environment with a focus on client service
  • Strong work ethic with ability to work independently and as a team
  • Ability to multitask and follow up appropriately to take issues to resolution
  • Ability to work in a fast-paced environment, quickly learn, and apply new information
  • Ability to multitask and follow up appropriately to take issues to resolution
  • Ability to work in a fast-paced environment, quickly learn, and apply new information

The salary range for this role is $57,500 to $72,500 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans With Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at

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Onsite work expected - Day 1