Operations Specialist

Operations Specialist

CTI has been a leading AV provider for over 36 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don't fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an Operations Specialist in our Rack Build department for our location in Maryland Heights, MO whose attitude, skills, and work ethic will embody our mission "to provide a fantastic customer experience". Somebody who is passionate about AV, whether you are the go-to expert in your home, school, or church, and can always find a solution to any AV problem, or you are interested in working towards becoming that person, we will provide the necessary training, support, and work environment to help you succeed. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.

The Operations Specialist Assistant plays a critical role in supporting the efficient and timely movement of tickets through the operational pipeline. This individual is a proactive self-starter who is highly adaptable, detail-oriented, and capable of managing multiple priorities with ease. Strong communication skills, computer proficiency, and a solution-oriented mindset are essential in this fast-paced, collaborative environment.

Responsibilities:

• Oversees all engaged tickets to ensure all build and mock pre-requisites are met
• Confirms all required drawings and elevations are completed and uploaded
• Verifies all licenses are received and properly uploaded
• Confirms all necessary equipment has been ordered and received
• Manages and maintains the Ticket Checklist ensuring all pre-requisites are accurately verified, recorded & tracked
• Collaborates with the Office Coordinator to resolve any priority ticket issues in a timely manner
• Leads department communications related to technical issues (equipment, design/drawings, centralized resources) prior to ticket approval
• Documents all issues related to equipment, programming, or design in the ticket notes or checklist
• Approves tickets to forecast and identify high workload periods or accelerated timelines in collaboration with the Office Coordinator and Director
• Maintains a 3 week forward view of all incoming tickets
• Ensures tickets are approved at least 3 days before their scheduled start
• Identifies large-scale projects early to allow adequate processing time (Forecasting Huddle)
• Ensuring Project Managers are fully informed of all ticket-related issues prior to approval
• Full Training Provided

Will you fit in?
-Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards every day are not what we are looking for.
-You can work independently with minimal guidance but aren't afraid to ask the right questions when you need help.
-You have strong verbal and written communication skills and can be the face of our company to our clients.

What's in it for you?
At CTI, we know our company's success is directly correlated to the success of our employees. So, it's fitting that we thrive on and encourage employee growth, both professionally and personally.

Our competitive compensation package includes:
-A competitive base salary (DOE).
-Employer-matched medical and dental insurance. We also offer Vision Insurance and Prescription Drug Coverage (available after 60 days of employment).
-Employer matched 401K up to 3% (after 6 months of employment).
-Bonus eligibility based on a results-oriented incentive plan (after 3 months of employment).
-A graduated PTO program, all major holidays off, and three "floating" holidays, available upon the first day of employment.
-Special gifts for significant life events, such as marriage, childbirth, and house buying.
-Cell phone reimbursement plan.
-Long and Short Term Disability, and Life Insurance 100% paid by CTI.
-And more

CTI is an equal-opportunity employer. We do not and shall not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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