Field Customer Support

6 days ago

Hialeah, Florida, United States Johnson Controls Full time

Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What We Offer

  • Competitive pay
  • Paid vacation/holidays/sick time
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
  • Extensive product and on the job/cross training opportunities With outstanding internal resources
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • JCI Employee discount programs (The Loop by Perk Spot)

What You Will Do
Under general supervision, you will provide support for your accounts and assist all channels (i.e., Customers, Regional Managers, Engineers, Plants, etc.), process orders, research and respond to customer inquiries, and address customer concerns/issues within designated timeframes. Additionally, you will prepare proposals and manage customer quotation portals, aiming to meet client demands and increase the company's business volume.

How You Will Do It

  • Serve as the primary communications link between customers, sales staff, plants, and other departments on inquiries, order-related issues, product information, credits, and other issues pertaining to customers' accounts via email, fax, or phone.
  • Process and change orders, credits, and product return authorizations and manage daily emails.
  • Run customer order reports to proactively get orders shipped.
  • Promptly issue Credit, Debit, or Return Material Authorizations.
  • Actively support product shipping.
  • Manage proposal log and orders backlog.
  • Actively work on Account Receivables tasks.
  • Create and submit proposals to customers.
  • Manage and update customer quotation portals to ensure timely responses and maximize business opportunities.
  • Perform other duties as assigned by the Marine Manager

Required
What we look for

  • Must be 18 years old.
  • High School Diploma or GED required.
  • Effective communication skills (written and verbal).
  • Knowledge of Microsoft Office and other required programs.
  • Mandatory bilingual proficiency in Portuguese and English.
  • Legal authorization to work in the United States.
  • Ability to lift boxes up to 25 lb if necessary.
  • Availability to work in a hybrid schedule, with presence at the Hialeah workshop 4 times per week.
  • Previous experience as Customer Service Representative.
  • Solid knowledge of Microsoft Excel is mandatory

HIRING HOURLY RANGE: $19.71- $32.69 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site

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