Customer Service Representative

2 weeks ago

Hialeah, Florida, United States Sebanda Insurance #22 Full time $31,200 per year

Job Overview

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with clients via phone and digital channels to provide exceptional support, resolve inquiries, and promote our products and services. The ideal candidate will possess strong communication skills, be customer-focused, and comfortable working in a fast-paced environment. Bilingual or multilingual abilities are highly valued to serve a diverse client base effectively. This position offers an opportunity to develop your skills in client relations, data entry, and sales within a professional setting.

Responsibilities

  • Handle inbound and outbound customer calls with professionalism and courtesy, maintaining excellent phone etiquette
  • Provide accurate information regarding products, services, and account details to clients
  • Assist customers with inquiries, complaints, and technical issues through various communication channels
  • Perform data entry tasks efficiently while maintaining high accuracy levels in customer records
  • Support sales initiatives by identifying customer needs and promoting relevant products or services
  • Manage cash handling transactions accurately when applicable
  • Document interactions thoroughly in the CRM system and follow up on unresolved issues as needed
  • Collaborate with team members to ensure seamless customer support and improve service quality
  • Analyze customer feedback and service metrics to identify areas for improvement

Qualifications

  • Proven experience in call center support, customer service, or client relations preferred
  • Strong communication skills in English; bilingual or multilingual abilities required
  • Proficiency with Microsoft Office Suite (Word, Excel) and general computer skills
  • Excellent typing speed and data entry accuracy
  • Knowledge of sales techniques and outbound calling strategies is advantageous
  • Ability to demonstrate professionalism, patience, and empathy during interactions
  • Familiarity with customer support tools and CRM systems is desirable
  • Strong analysis skills for assessing customer needs and service performance
  • Experience with cash handling is a plus but not required

This role is ideal for individuals who enjoy helping others, possess excellent communication skills, and thrive in dynamic environments. We welcome candidates eager to grow their career in customer support while delivering outstanding service.

Job Type: Full-time

Pay: Up to $15.00 per hour

Expected hours: 40 per week

Work Location: In person

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