seasonal holiday host

3 days ago

Savannah, Georgia, United States Hyatt Full time $25,000 - $40,000 per year

Summary

We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. The Greeter is responsible primarily for greeting guests & assisting with outlet volume.

This is a seasonal hourly position for the duration of Frosty's holiday bar.

Essential Duties/Tasks/Responsibilities

  • Foster a relationship with clients and providing outstanding services
  • Welcome and greet customers for their patronage, ensuring completeness and consistency of hostess area
  • Being available to attend calls, aiding servers
  • Supervising host bookings
  • Handling clients amicably
  • Creating a guest and impressive first impression on guests
  • Handling all cases with utmost courtesy and professionalism
  • Maintaining diplomacy while dealing with clients
  • Trains all new Host/Hostess to use our software and to take patient meal orders following dietary guidelines
  • Carries on by making separate large parties' reservations from 1 person to 20 people
  • Handles all types of situations from an intoxicated guest to what's on our menu
  • Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
  • Speaks with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Answers telephone calls and responds to inquiries or transfer calls
  • Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Answers, and log all of our departments incoming telephone calls while assuring all client requests are met quickly
  • Greet and encourage feedback from customers and used feedback to implement positive changes within the restaurant and GM
  • Consistently provide professional, friendly and engaging service
  • Follow all safety and sanitation policies when handling food and beverage o uphold proper health standards
  • Set dining tables according to type of event and service standards
  • Routinely clean work areas, glassware and station during shift
  • All other duties as assigned by leadership

Qualifications

  • Must be able to stand for long periods of time
  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal communication skills.
  • Must be able to work weekends & holidays as needed

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