Retail Merchandising Support Associate, Serramonte

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Merchandising Colleague, also known as a Front of House Colleague, you'll play a vital role in keeping our store running smoothly and efficiently. You will aid in merchandise movement and placement, enhance the visual presentation of merchandise, arrange and maintain product displays, ensure pricing and signage is up-to-date and deliver genuine hospitality to both our customers and colleagues. Your dedication to teamwork will shine as you collaborate with colleagues to achieve department goals and foster a positive workplace. Most importantly, you'll make every customer feel welcome by greeting them with a smile and offering your help whenever needed.

We're looking for flexible, team-oriented individuals who thrive in a fast-paced environment. If you're someone who can handle multiple tasks and is available to work a variety of shifts, including nights, weekends, and holidays then come be part of a team that's dedicated to making every customer feel at home.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Deliver Customer Service Excellence: Greet customers warmly, actively listen to their needs, and provide thoughtful assistance. Take the time to understand their concerns and resolve issues promptly, ensuring a seamless and positive shopping experience.
• Visual Merchandising: Support floor relocations, maintain product displays, and update mannequins and visual elements to align with company directives
• Product Placement: Prepare and display merchandise in a visually appealing manner and replenish stock to maintain an organized presentation on the sales floor
• Pricing & Signing: Ensure accurate pricing and signage throughout the store is by regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies
• Sales Support: Develop expertise in store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need, complete sales transactions, and suggest additional items
• Store Presentation: Maintain department recovery standards, including selling floor and fitting rooms
• Team Collaboration: Work closely with colleagues to achieve department goals, fostering a supportive and positive work environment. Share insights, offer assistance proactively, and address challenges early to keep operations running smoothly.

Skills You Will Need

Product Knowledge: Good understanding of the products in the store and be able to give expert guidance to customers based on their wants, features, and choices

Customer Service: Create connection with customers, help the store achieve sales goals, and participate in sales-boosting events

Technology: Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources to provide the best possible service

Interpersonal Skills: Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections

Collaboration: Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience

Who You Are

• No Education or Experience Required
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Ability to communicate and share information with diverse groups of customers and peers
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• Self-starter; able to adapt quickly to changing customer expectations and needs
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

About Us

This is a great time to join Macy's Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available