Desktop Support Technician

2 weeks ago

Columbia, SC, United States Navitas Partners Full time
Job Title: Desktop Support Technician

Location: Columbia, SC
Position Type: Contract
Duration: 12 Months
Schedule: Monday-Friday | 8:00 AM - 5:00 PM (1-hour lunch break)
Physical Requirements
  • Ability to exert 50 lbs occasionally
  • Ability to exert 20 lbs frequently
Job Summary

A organization is seeking a skilled Desktop Support Technician to provide on-site IT support at its headquarters location. Working under general supervision, this role supports desktop operations, endpoint deployments, and user technical assistance while ensuring compliance with established IT and asset management standards.
Key Responsibilities
Daily Responsibilities
  • Build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM)
  • Verify successful endpoint builds by ensuring:
    • BitLocker encryption keys are stored in Active Directory and Intune
    • MECM Client is installed and operational
    • Devices remain connected to the network for at least 2.5 hours post-build
  • Ensure all required software listed on build sheets is installed
  • Provide technical support for endpoint hardware and software issues
  • Diagnose, troubleshoot, and resolve user-reported issues; document work in the Help Desk ticketing system
  • Perform routine maintenance and coordinate vendor repairs as needed
  • Track and document all assigned IT assets (desktops, laptops, tablets, monitors, printers, scanners, docking stations) in the designated IT Asset Management System
  • Assist with the removal, disposal, and salvage of obsolete equipment per established procedures
  • Support endpoint deployments for new and existing end users
  • Perform other related duties as assigned
Monthly Responsibilities
  • Ensure all backup tablets are connected to the network via patch cable to receive monthly security updates
  • Power on tablets and connect them starting the second Friday of each month through 12:00 PM the following Wednesday
  • Log in using the local account prior to shutdown on Wednesday
  • Ensure iPads are powered and connected for the same update window (login not required)
Required Skills & Experience
  • 4+ years of experience supporting desktop and networked systems
  • 4+ years of experience with computer deployment, operation, and repair
  • 4+ years of experience with hardware and software installation
  • 4+ years of hands-on experience with Microsoft Endpoint Configuration Manager (MECM)
  • Strong knowledge of desktops, laptops, tablets, printers, and scanners
Preferred Skills
  • Experience working with a Help Desk ticketing system
  • Familiarity with NTS Network
  • Experience with Active Directory and/or Microsoft Intune
Education
  • High School Diploma (required)
  • Associate's or Bachelor's degree in a related field preferred
    • Relevant education may substitute for required work experience

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.

About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

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