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Desktop Support Technician

2 weeks ago

Columbia, SC, United States Cynet Systems Full time
Job Description:

Pay Range: $27.50hr - $32.50hr

Responsibilities:
  • Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
  • Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
  • Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
  • Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
  • Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
  • Ensure that each desktop, laptop, tablet, docking station, 27" monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
  • Diagnoses and resolves problems reported by users on endpoint hardware and/or software.
  • Record work performed in the Help Desk ticket system.
  • Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
  • ssists with the removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment, salvaging any usable components.
  • Performs other related duties as required.
Monthly Responsibilities:
  • Ensure that all client Commission backup tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.
  • Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.
  • Login using the local account before shutting the tablet down on the following Wednesday.
  • ll iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the client Commission tablets. Login not required.
Required Skills:
  • 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
  • 4+ years of experience in computer deployments, operation, and repair.
  • 4+ years of experience in hardware and software installation.
  • 4+ years of experience with Microsoft Endpoint Configuration Manager.
Preferred Skills:
  • Experience working with a help desk ticketing system.
  • Experience with NTS Network.
  • Experience with Active Directory or InTune.
Required Education/Certifications:
  • High School diploma.
  • ssociate or a bachelor's degree in a related field. May be substituted for required work experience.