Helpdesk Technician

2 weeks ago

West Columbia, SC, United States Marwin Company Full time

Since 1947, The Marwin Company, a manufacturer of premium building products, including code-compliant folding attic stairways, innovative attic access solutions, and pocket door frames, has been a trusted provider of interior French and louver doors. Renowned for delivering superior quality, on-time shipments, and exceptional customer service across the nation, including Hawaii, Marwin sets the standard in energy-saving products for the residential housing industry. When quality matters, ensure it's Marwin-made.

At the heart of our operations lie our core values: TRUST, Team-Oriented, Working collaboratively and cooperatively together to achieve a common goal, we replace "I" and "me" with "us" and "we" ; Results-Driven, Delivering exceptional results through exceptional performance ; Unparalleled Service, Manufacturing and operational excellence focused on quality, value and an unmatched customer experience ; Safety-Focused, Committed to the safety and welfare of our employees, customers and communities; and Transformational, Fostering creativity that challenges constraints and drives continuous improvement. These values guide our every decision and action, shaping our culture and driving our commitment to excellence.

Traveling Helpdesk Level 1 Technician- Job Description

We are seeking a highly motivated and customer-focused Traveling Helpdesk Level 1 Technician to join our support team. This role is crucial for maintaining efficient IT operations across our key regional offices. The technician will be based out of the Columbia, SC office but will require travel to our other locations in Fort Mill, SC, Atlanta, GA, and Raleigh, NC, to provide hands-on, face-to-face technical support as needed

Key Responsibilities

  • Serve as the first point of contact for all technical support issues, including hardware, software, network, and peripheral problems.
  • Perform remote and on-site diagnosis and resolution of common issues such as password resets, software installation/updates, email configuration, and connectivity problems.
  • Install, configure, and troubleshoot Windows and macOS operating systems, along with common business applications (e.g., Microsoft 365/Google Workspace).
  • Provide basic support for network connectivity (VPN, Wi-Fi, basic IP issues) and printer/scanner functionality.
  • Escalate complex or unresolved issues to Level 2/3 support teams and management following defined protocols.
  • Perform hands-on setup and deployment of new user workstations (desktop and laptop imaging).
  • Assist with inventory management and tracking of all IT assets at regional offices, including procurement and disposal processes.
  • Support conference room A/V equipment, including troubleshooting projectors, video conferencing systems, and collaboration tools.
  • Create, update, and maintain detailed technical documentation and knowledge base articles for both technical staff and end-users.
  • Ensure all support requests are logged, tracked, and updated promptly within the helpdesk ticketing system (e.g., Zendesk, Freshdesk).
  • Communicate clearly and effectively with non-technical staff, providing professional and empathetic customer service.
Qualifications and Skills-Required
  • 5-10 years of experience in a Helpdesk or Desktop Support role.
  • Associate's or Bachelor's degree in Information Technology or a related field.
  • Proven ability to troubleshoot and resolve issues related to PC and Mac hardware, software, and operating systems.
  • Strong working knowledge of Microsoft 365 (Teams, Exchange Online, SharePoint)
  • Excellent customer service and interpersonal communication skills.
  • Ability to work independently and manage time effectively while traveling and supporting multiple locations.
  • Must possess a valid driver's license and be willing to travel up to 30% of the time.
Preferred
  • Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST).
  • Experience with Active Directory/Azure AD for user and group management.
  • Prior experience using a centralized helpdesk ticketing system.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care saving account.
• Short- and long-term disability.
• Life insurance and Critical Illness insurance.
• Employee and Family Assistance Program (EAP).
• Retirement plan (401k) with a generous company match.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT: The Marwin Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

  • Help Desk Technician

    2 weeks ago

    Columbia, SC, United States TriOptus LLC Full time

    Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the technician will document and analyze technical issues and customer interactions, manage and update help desk tickets, and provide solutions and advice on technical issues. Additional job responsibilities will include creating manuals for technical training,...

  • Help Desk Technician

    2 weeks ago

    Columbia, SC, United States TriOptus LLC Full time

    Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the technician will document and analyze technical issues and customer interactions, manage and update help desk tickets, and provide solutions and advice on technical issues. Additional job responsibilities will include creating manuals for technical training,...

  • Helpdesk Technician

    3 weeks ago

    West Columbia, United States Marwin Company Full time

    Since 1947, The Marwin Company, a manufacturer of premium building products, including code-compliant folding attic stairways, innovative attic access solutions, and pocket door frames, has been a trusted provider of interior French and louver doors. Renowned for delivering superior quality, on-time shipments, and exceptional customer service across the...

  • IT Support Technician

    1 week ago

    West Chester, United States Crane 1 Services, Inc. Full time

    We are seeking a detail-oriented and tech-savvy individual to join our IT team as an IT Support Technician. This role is responsible for the setup, configuration, and deployment of laptops, desktops, and mobile devices (iOS/Android) for new and existing employees. The ideal candidate will ensure all devices are properly configured according to company...

  • IT Hardware Technician

    51 minutes ago

    Columbia, United States Cumming Group Full time

    At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project...

  • IT Technician

    1 hour ago

    Columbia, Missouri, United States Zimmer Communications Full time

    About us:Zimmer Communications is a locally owned company with deep community roots. We began in radio and have since expanded into a full-service marketing partner offering digital strategy, social media, video production, and content marketing solutions. We are committed to building lasting relationships and delivering marketing that truly works.Job...

  • IT Hardware Technician

    1 hour ago

    Columbia, South Carolina, United States Cumming Group Full time

    At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project...

  • IT Network Technician

    1 hour ago

    Columbia, United States My3Tech Inc Full time

    Hello,Hope you are doing well,Job: IT - SCDPPPS - Network Technician - ConsultantJob ID: 7673Location : Columbia SCClient : State of SCBill rate: $76 /hrThe State of South Carolina is looking for a Desktop Support TechnicianWhy is this position open: RebidWill close to submissions on 08/11 at 5:00PM EST.Interview Process: 1 round, Virtual/Online - could...

  • Desktop Support Technician

    1 hour ago

    Columbia, United States My3Tech Inc Full time

    Hello,Hope you are doing well,Job: IT - SCDPPPS - Network Technician - ConsultantJob ID: 7673Location : Columbia SCClient : State of SCJob Description:The State of South Carolina is looking for a Desktop Support TechnicianWhy is this position open: RebidWill close to submissions on 08/11 at 5:00PM EST.Interview Process: 1 round, Virtual/Online - could...

  • IT Help Desk Technician

    5 days ago

    West Des Moines, United States Iowa Staffing Full time

    It Help Desk Technician Care Initiatives is seeking an IT Help Desk Technician to join our team! As the largest single operator of quality nursing homes in Iowa, Care Initiatives has over forty (40) skilled nursing communities, seven (7) hospice offices (and growing!), plus our own internal staffing agency. We are committed to providing exceptional care and...

  • IT Help Desk Technician

    3 hours ago

    West Des Moines, United States Care Initiatives Full time

    Care Initiatives is seeking an IT Help Desk Technician to join our team! As the largest single operator of quality nursing homes in Iowa, Care Initiatives has over forty (40) skilled nursing communities, seven (7) hospice offices (and growing!), plus our own internal staffing agency. We are committed to providing exceptional care and support at every stage...

  • Helpdesk/Desktop Support Engineer Remote

    2 weeks ago

    Columbia, SC, United States BayInfotech Full time

    Client is seeking an applicant to assist under general supervision of the IT Manager II for Desktop Support, Regional Technician I for Headquarters and District 1, or Endpoint Technician I. They will provide technical assistance, manage laptop, tablet, and workstation builds, and assist with deployments. Client is seeking an applicant to assist under...