Accounts Receivable Manager

Job Summary This position is responsible for overseeing key financial processes within the Business Office, including student tuition an fee payments, financial aid sponsor billing and collections, revenue refund vouchers, and returned check collections. The incumbent also assists with loan management and other accounts receivable functions/ in addition to these duties, the individual supports and contributes to the overall operations of the Business Office. Job Related Minimum Required Education and Experience Requires a bachelors degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials Preferred Qualifications Knowledge/Skills/Abilities Personal competencies: self-objectivity; flexible, ethical, proactive, and self confident.Interpersonal skills: responsiveness, cooperative, adaptive communication style, team oriented.Critical thinking skills: gathers data for decision making, analysis, and problem solving.Organizational competencies: understands organizational structure and government structure, planning, goal setting, role of policies and procedures, and is innovative. Customer focused.Technical competencies: Understands programs, processes and procedures, applies specialized technical skills, keeps up-to-date on technical and program skills. Detail oriented. Integrates technology into the workplace. Job Duties Job Duty Monitor Student AccountsMonitor students accounts to ensure accuracy of tuition and charges.Works with students and bookstore manager to process book vouchers (as required).Monitors course material fees applied to students accounts and takes action to apply exemptions to students accounts when they opt out of the inclusive bookstore program.Maintains list of excluded courses from the inclusive bookstore program and communicates with the Columbia campus Bursars Office to make sure charges are not applied in Banner.Applies payments, scholarships, and exemptions to students accounts.Maintains a file for preferred parking upgrades and tickets; collects and records payments.Reviews and approves student refunds daily; processes refunds for miscellaneous student payments.Must be proficient in Banner, BDMS, Data Warehouse, MS Excel, and TouchNet. Essential Function Yes Percentage of Time 20 Job Duty Student Accounts ReceivableMonitors students and sponsors accounts and takes action to collect balances due.Coordinates with the campus Office of Veterans Affairs to bill military students education benefits through various government portals.Initiates write-off process for delinquent accounts and takes action to record write-offs on students accounts.Works closely with the Bursars Office to ensure eligible delinquent accounts are submitted to collection agencies and the SC Department of Revenue Setoff Debt program.Mass charge uploads fees and payments to students accounts as necessary.Initiates collection efforts on checks returned for not sufficient funds (NSF) and reconciles the account monthly.Reviews daily ACH file for sponsor payment.Monitors and adjusts balances in the holding account.Works closely with Financial Aid Office to make sure students aid is processed and recorded on their accounts.Works with students to ensure financial aid is accepted and posted to the accounts.Monitors students payment plans; assists students in setting up payment plans as necessary.Uploads all necessary students accounts receivable and delinquency information to BDMS.Drops students for non-payment. Essential Function Yes Percentage of Time 30 Job Duty Miscellaneous Accounts ReceivableInvoices third-party vendors for non-student miscellaneous accounts receivable; collects and records payments.Monitors miscellaneous accounts receivable aging report.Communicates with third-party vendors on non-student miscellaneous accounts receivable as needed.Must be proficient in Peoplesoft Miscellaneous Accounts Receivable module. Essential Function Yes Percentage of Time 20 Job Duty Communications and Record KeepingFrontline customer service representative for the Business Office dealing with internal and external customers.Communicates with students on all account issues, payment timelines, delinquencies, and holds; communications are in-person, by email, telephone, live web chat, and text.Manages the campus communication plan for the inclusive bookstore program which includes communicating with students and parents at orientation events, by email, telephone, live web chat, and text..Represents the Business Office in new student orientation sessions; makes presentations, answers questions, provides guidance to new students.Reviews department website for accuracy and makes sure information regarding fees, deadlines, and tutorials is current.Maintain a comprehensive records and reporting system of tuition and fee billings and collections, review refund vouchers, sponsor accounts receivable, Title IV vouchers and invoices, journal entries, deferments, reconciliations, write-offs and other documents. Essential Function Yes Percentage of Time 20 Job Duty Other FunctionsCampus cashier; receipts payments, issues change to students, departments, and the campus community.Ensures adequate cash is on hand for daily operations.Responds to inquiries from students, parents, faculty, and staff.Prepares change funds for theater and athletic events; reconciles ticket sales and receipts; records deposits.Accepts and records departmental deposits submitted to the Business Office from various campus departments and student organizations.Provides technical assistance with student portal.Serves as a backup to other staff in the Business Office for facility rentals, residency verification, and food approvals.Other Business Office duties as deemed appropriate and necessary. Essential Function Yes Percentage of Time 10 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR Drug and Alcohol Testing.