E-Learning Development Manager

Job Description:Own the strategy, tooling, governance, and execution of ELLKAY’s web-based training (WBT) program for internal teams and customers. Translate product workflows and documentation into an engaging, role-based curriculum that improves onboarding, reduces support burden, and enables monetizable training offerings. Partner closely with the Technical Writer to align scripts, glossary, accessibility, and release cadence.BASEDefine WBT strategy, curriculum map, learning objectives, governance, templates, and standards.Evaluate and stand up the LMS (or interim distribution) and author workflows (e.g., Articulate 360/Captivate); target SSO and basic analytics.Deliver 4–6 pilot WBT modules for internal launch; establish KPIs and dashboards.Build and manage a vendor/contractor bench; set budget, timelines, and QA gates.Partner with the Technical Writer to align scripts, glossary/terminology, accessibility, and brand.GROWTHLaunch external/customer-facing training with role-based learning paths; add assessments, certifications, and recertification cycles.Operationalize analytics and reporting (attach rate, ticket deflection, time-to-productivity, renewal lift); iterate based on feedback and support trends.Create internal enablement kits for Sales, Delivery, and Support (decks, quick references, recorded demos).Establish content lifecycle and versioning tied to product releases.FUTUREIntegrate WBT with a documentation portal and support channels for a unified learning experience.Scale the catalog across platforms and products; monetize training where appropriate.Manage a small team as the program expands.Essential Duties & Responsibilities:Own WBT strategy, roadmap, and budget; align with product priorities and release cadence.Select, implement, and administer the LMS; manage user provisioning, SCORM, xAPI, and/or cmi5 packaging, and reporting.Lead instructional design: convert workflows into storyboards, scripts, and course outlines; produce tutorial videos and micro‑learning assets.Establish and enforce accessibility (WCAG/ADA) and brand standards; maintain a shared glossary with the Technical Writer.Manage vendors/contractors; set SLAs, QA processes, and content governance.Track engagement and outcomes; publish KPI dashboards and improvement plans.Maintain source files, templates, and reusable components for scale.Qualifications:3+ years building and managing eLearning/WBT for software products; portfolio of shipped modules.2+ years owning program strategy and/or leading vendors/contractors; LMS administration experience.Hands‑on expertise with Articulate 360 (Storyline/Rise) or Adobe Captivate; strong understanding of SCORM, xAPI, and/or cmi5 and accessibility.Strong instructional design, visual communication, and writing skills; comfort working from technical documentation.Proven collaboration with Product, Engineering, and Customer facing teams; organized and deadline driven.Nice to have: Video editing (Camtasia or Adobe CC), graphics editing and creation (Adobe CC), basic audio editing (Adobe Audition), healthcare IT familiarity, certification program operations.Success MeasuresOn‑time internal and external launches; catalog growth against roadmap.Course adoption, completion rates, learner satisfaction/NPS.Ticket deflection and reduced time-to-productivity; measurable attach rate and renewal lift.Audit-ready governance, versioning discipline, and accessibility compliance.Benefits:ELLKAY offers a comprehensive and competitive benefit package that starts day one Including:Medical, Dental, and Vision benefitsEmployer-paid Life and LTD401k w/ matching – once eligibility is metWork/life balancePaid Volunteer Program Flexible working hoursUnlimited PTORemote work optionsEmployee DiscountsParental LeaveOur awesome culture includes:Working with talented, collaborative, and friendly people who love what they doProfessional growth withinInnovation environmentOn site in HQ Free daily lunches Additional informationAt ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.