Learning & Development Officer

The Learning & Development Officer (LDO) at Cathay Bank is responsible for assisting in the planning, conducting and managing of training programs for the Bank. The LDO position interfaces with all bank departments and with various levels of team members in retail branches, back-office operations and mid-to-senior level leadership. Performance activities may include but not limited to, developing eLearning modules and videos, facilitation of in-person and virtual workshops and performing small scale needs analysis for individuals or departments. The LDO candidate must have the ability to set daily/weekly project goals independently while adhering to the Banks guiding principals. ESSENTIAL FUNCTIONS • Conducts needs analysis as needed to identify training needs and to ensure team members’ training needs are met and aligned with company/departmental goals. • Work closely with project stakeholders to ensure successful implementation of projects and programs. • Collaborate with business partners and work with Subject Matter Experts (SME) to develop content, and to coordinate and implement training. • Works with L&D management to recommend options for gathering and evaluating feedback to ensure optimal training value and effectiveness. • Identifies creative and technological solutions to improve virtual training for targeted audiences using the tools and resources made available. • Responsible for the maintenance of training materials, including but not limited to; leader and participant guides, eLearning modules, job aids, flip charts, slides, and checklists. • Remains current on eLearning tools and methodologies to develop and create training modules for retail branches and to support training for target audiences. • May convert training programs and workshops from instructor led training (ILT) to virtual instructor led training (VILT). • Work with L&D management and project team to make informed decisions based on expertise, technical knowledge, and experience to ensure the effectiveness of new and existing training projects or programs. • Facilitates multiple training programs including but not limited to: ILT and VILT programs; Sales and Service; Customer Service including core bank systems and technical training, and other training programs as assigned. • Creates a positive learning experience for team members with a focus on learning and engaging the participants in virtual and live classrooms. • Provides cross-training for peers and other trainers for in-house training programs. • Exercises discretion and good judgement when managing projects and requiring minimal supervision. • Participates or assists in large scale projects as part of a project team. Projects may include bank acquisitions and core system conversions. QUALIFICATIONS Education • Bachelor’s degree is a plus but not required. Experience • Minimum 3 years of experience in Learning & Development, Human Resources and/or retail banking. Skills/Ability • Possess outstanding verbal and written English communication skills. Have strong presentation skills and experience with facilitating in person and virtually. Proficient with Microsoft Word, Excel, PowerPoint, Adobe Captivate, MS Teams to create or design training materials and assessments. Assist trainers/co-facilitating smaller sessions or onboarding programs. Assess procedures and policies, conduct needs analysis and recommend effective training methods. Apply instructional design theories (ADDIE) to make learning engaging and interactive. Assist with surveys and focus groups and report on learner satisfaction. Must be able to respond quickly to changes in procedure and handle multiple tasks simultaneously. Bilingual Chinese or Vietnamese a plus. Knowledge of various eLearning development tools is preferred but not required. Must be able to travel based on training needs or projects. Open to feedback, eager to learn and open to continuous development. Ability to identify and suggest enhancements to existing programs and training.