Sales Support Representative

Join Our TeamBenefits Start Day 1Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.Ready to reach your potential? It’s time to look at Taylor.Your Opportunity:Taylor Print Impressions is seeking a Sales Support Representative for our Bloomington, IL facility. This position is responsible for being the single point of contact for sales representatives, account managers and customers for a variety of customer related issues. This includes providing information in response to requests, effectively resolving inquiries in a timely manner and working with sales, the Operation Center teams, and vendors to ensure customer retention and satisfaction. Your Hours: 1st Shift, Monday - FridayYour Responsibilities:Act as a dedicated (but not exclusive) point of contact for designated accounts, Sales Representative or Account Manager.Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately.Assist Sales in understanding details of products, pricing and processes.Accurately translate and communicate customer project requirements to multiple production facilities for the purpose of providing pricing to the customer and to facilitate timely production of the end product.Track project status with multiple production facilities.Document and maintain SOP’s as needed for accounts including processes between customer and operation center.Receive complaints from sales and/or customers and document details in operating system. Resolve product or service problems by clarifying the customer’s complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or credit; following up to ensure resolution.Monitor inventory levels and issue purchase orders as necessary to ensure product availability for customers.Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers.Partner with sales to build sustainable relationships of trust through open and interactive communication.Provide back-up territory coverage (via phone) in the Sales Representatives’ absence.Calculate price and shipping charges as required.You Must Have:Knowledge of commonly-used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, outside vendor (mill) relations.Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization in person or via phone.Effective time management skills and the ability to manage multiple tasks and prioritize tasks.Excellent problem solving, follow-up, and organizational skills.Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook.We Would Also Prefer: The minimum education required for this position is a High School diploma or equivalent plus 4 years of previous customer service or customer support experience. Associate’s Degree preferred.Technical knowledge of commercial printing and finishing helpful.