Call Dispatcher Regional

6 days ago


florida us Netser Group LATAM Full time

Call Dispatcher Regional Nos encontramos en la búsqueda de Call Dispatcher Regional.***Oportunidad laboral para Ecuador o México.Debe tener experiencia en:Atención a clientes, recepción decasos/tickets de servicios para su correspondiente despacho.Funciones de Call Dispatcher Regional:Controlar y administrar la recepción de casos, tickets o llamadas para atención de servicios a clientes.Controlar, asignar y despachar al personal técnico los casos de servicios.Realizar seguimiento al cumplimiento de los SLA (Service Level Agreement / Acuerdos de Nivel de Servicios). Completar y cerrar respectivamente los servicios efectivamente finalizados por personal técnico. Interacción y responsable de múltiples cuentas de tamaño y/o criticidad considerable.Colaborador, proactivo, experto en la materia.Requisitos del Call Dispatcher Regional:Avalar una experiencia mínima de 4 años en atención directa a los clientes.Ser capaz de manejar múltiples tareas simultáneamente con fechas y plazos concurrentes.Imprescindible tener dominio del idioma Inglés, escrito y conversacional.Experiencia como Call Dispatcher, atención al cliente, call center o áreas afines.Amplio conocimiento en Word, Excel y power point y softwares CRM (Customer Relationship Management / aplicación de atención y control a clientes).Estudios mínimos Bachillerato o estudiante universitario en Administración, área de informática o equivalente. Etiquetado job, jobs, trabajo, Trabajos


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