Hotel/Motel Front Desk Supervisor

16 hours ago


Fresno, United States Star2 Hotels Inc Full time
Job DescriptionJob Description

JOB DESCRIPTION:

Directly supervises all front office personnel and ensures proper completion of all front office duties and coordination with housekeeping and maintenance heads. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department.

FRONT OFFICE SUPERVISOR DUTIES AND RESPONSIBILITIES:

  • Customer Service, Customer Service, and Customer Service
  • Personally, Train (at least one shift), cross-train and retrain all front office personnel.
  • Evaluate the job performance of each front-office employee.
  • Participate in the selection of front office personnel.
  • Ensure that employees are, at all times, attentive, friendly, helpful, and COURTEOUS to all guests, managers, and other employees.
  • Resolve guest problems quickly, efficiently, and COURTEOUSLY.
  • Help hotel manager in front desk schedule.
  • Monitor that front desk staff take breaks when appropriate and give breaks when you are on site.
  • Cover front desk shift in case of last-minute sick call, short staff, etc to lower cost of front desk payroll and overtime.
  • Wear the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Maintain working relationships and communicate with all departments (Hotel management, housekeeping, and maintenance) on regular basis.
  • Maintain master key control.
  • Verify that accurate room status information is maintained and properly communicated.
  • Review and completes credit limit reports.
  • Check cashiers in and out and verifies banks and deposits daily.
  • Enforce all cash handling, check-cashing, and credit policies.
  • Conduct regularly scheduled meetings of front office personnel.
  • Maximize room revenue and occupancy by reviewing status daily (Create and review local Events calendar on regular basis). Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily.
  • Monitor high-balance guests and take appropriate action.
  • Monitor all V.I.P 's special guests and requests.
  • Maintain required pars of all front office and stationery supplies.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest feedback forms on a daily basis.
  • Perform other duties as requested by management.

Qualifications and Requirements:

  • High School diploma or equivalent.
  • Minimum 3 months of previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills

Supplemental Pay:

  • Bonus pay
  • Pay for off duty calls

COVID-19 considerations:

  • We have hand sanitizers, masks, gloves, etc for a safe environment and protection from Covid-19.


  • Fresno, California, United States Star2 Hotels Inc Full time

    Are you a customer service expert looking for a new challenge? We are seeking a skilled Hotel Front Desk Operations Manager to join our team at Star2 Hotels Inc. This is a unique opportunity to work in a fast-paced environment and lead a team of front desk staff.About the RoleThis role involves supervising all front office personnel, ensuring proper...


  • Fresno, California, United States Star2 Hotels Inc Full time

    Job SummaryWe are seeking a highly skilled Hotel Front Desk Manager to join our team at Star2 Hotels Inc. This is a fantastic opportunity to work in a dynamic environment and take your career to the next level.About the RoleThe successful candidate will be responsible for overseeing all front office operations, including managing staff, ensuring excellent...

  • Front Desk/Host

    5 months ago


    Fresno, United States Dave & Buster's Restaurant Full time

    Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining e Front Desk, Restaurant, Hotel, Guest, Manager, Team Member

  • Front Desk Assocate

    16 hours ago


    Fresno, United States Dream inn Part time

    Job DescriptionJob DescriptionIf you are interested please feel free to contact me directly 951-818-4467 (Jaime) A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes...

  • Front Desk Agent

    3 weeks ago


    Fresno, United States Hampton Inn & Suites Fresno Riverpark Full time $17

    Front Desk/Guest Service Agent serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations...

  • Front Desk Agent

    3 weeks ago


    Fresno, United States Hampton Inn & Suites Fresno Riverpark Full time $17

    Front Desk/Guest Service Agent serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations...


  • Fresno, California, United States Dream inn Full time

    About the RoleThe Front Desk Agent is responsible for providing exceptional customer service to our guests. This includes checking in and out guests, distributing room keys, answering questions, and processing payments for hotel services.


  • Fresno, California, United States Dream inn Full time

    Job Title: Front Desk AssociateAbout Dream Inn: We are a 50-room hotel located in downtown Fresno, California. With over two decades of experience in the hospitality industry, we have established a reputation for providing exceptional service to our guests. Our team is dedicated to ensuring that every stay with us is memorable and enjoyable.Salary...


  • Fresno, California, United States Dream inn Full time

    About UsDream inn is a 50-room hotel that has been operating since 1996. We pride ourselves on running a tightly knit team and are now looking for one more addition to our team. As a Hotel Front Desk Agent, you will have the opportunity to work closely with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests'...

  • Front Desk Associate

    8 hours ago


    Fresno, United States Denco Family Full time

    Job DetailsJob LocationCA- Fresno- 93711- Fairfield Inn & Suites 7335 - Fresno, CASalary Range$16.00 - $19.00 HourlyDescriptionFairfield Inn & Suites is hiring a Front Desk Associate for the Fresno, CA location. The Front Desk associate represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and...

  • Hotel Receptionist

    1 week ago


    Fresno, California, United States Dream inn Full time

    Job OverviewWe are a 50-room hotel in downtown Fresno, California, operating since 1996. Our team is looking for a dedicated Front Desk Associate to join our tight-knit staff.


  • Fresno, United States Jobot Full time

    Job DescriptionJob DescriptionContract Position - Front Desk Coordinator for AMAZING Department!This Jobot Consulting Job is hosted by: Sunshine PenningtonAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $18 - $22 per hourA bit about us:We are a large organization with an excellent reputation for providing...


  • Fresno, California, United States RH Community Builders Full time

    RH Community Builders is seeking a highly motivated and detail-oriented Front Desk Associate to join our team. In this role, you will be responsible for ensuring the safety and security of our residents and staff.Job SummaryWe are offering a competitive salary of $45,000 - $55,000 per year, depending on experience.The successful candidate will have a High...

  • Night Auditor

    3 weeks ago


    Fresno, California, United States Denco Family Inc Full time

    Job Title: Night AuditorAbout the Company:Denco Family, Inc is a reputable organization that values its employees and provides them with opportunities to grow.Salary:$18.50 - $22.00 per hourJob Description:We are seeking a skilled Night Auditor to join our team at the Fairfield Inn & Suites in Fresno, CA. As a Night Auditor, you will be responsible for...


  • Fresno, California, United States Holiday Inn Express - Fresno (River Park) Full time

    Job Title: Front Desk Leadership Role">About Us:We are Holiday Inn Express - Fresno (River Park), a leading hospitality company dedicated to delivering exceptional guest experiences. We are seeking a highly skilled Front Desk Leadership Role candidate to join our team.">Job Description:This role involves managing the front desk operations, including...

  • Front Desk/Host

    3 months ago


    Fresno, United States Dave & Buster Full time

    Dave & Busters - JobID: R-1006054 [Guest Service / Concierge] As a Front Desk/Host at Dave & Busters, you'll: Ensure Guests' initial impressions with Dave & Buster's are positive and welcoming; Be a strong communicator who will guide the Guests through their retail, game rental and dining experiences...Hiring Immediately >>

  • Hotel Receptionist

    2 weeks ago


    Fresno, California, United States Denco Family Full time

    About the RoleWe are seeking an experienced and enthusiastic Front Desk Associate to join our team at Fairfield Inn & Suites in Fresno, CA. This is a dynamic and fast-paced role that requires excellent communication and problem-solving skills, as well as a passion for delivering exceptional guest service.Responsibilities:Deliver exceptional guest service by...

  • Front Desk Associate

    16 hours ago


    Fresno, United States PeopleReady Full time

    Job DescriptionJob DescriptionFront Desk AssociatePeopleReady of Fresno, CA is now hiring Front Desk Associates! Apply today and you could start as soon as this week.As a PeopleReady associate you'll benefit from:Connections and experience with some of the top companies in your areaGreat benefit package optionsGet matched to jobs quicklyCompetitive pay...


  • Fresno, California, United States Holiday Inn Express - Fresno (River Park) Full time

    Job Title: Hotel Guest Experience Coordinator">About Us:We are Holiday Inn Express - Fresno (River Park), a leading hospitality company dedicated to delivering exceptional guest experiences. We are seeking a highly skilled Hotel Guest Experience Coordinator to join our team.">Job Description:This role involves coordinating the guest experience, ensuring...

  • Front Office Manager

    2 weeks ago


    Fresno, California, United States Star2 Hotels Inc Full time

    Job Title: Front Office ManagerWe are seeking an experienced Front Office Manager to join our team at Star2 Hotels Inc.Estimated Salary: $55,000 - $65,000 per yearJob DescriptionAs a Front Office Manager, you will be responsible for overseeing the front office operations and ensuring seamless guest experiences. This includes supervising front office...