Hotel Front Desk Operations Manager

7 days ago


Fresno, California, United States Star2 Hotels Inc Full time

Are you a customer service expert looking for a new challenge? We are seeking a skilled Hotel Front Desk Operations Manager to join our team at Star2 Hotels Inc. This is a unique opportunity to work in a fast-paced environment and lead a team of front desk staff.

About the Role

This role involves supervising all front office personnel, ensuring proper completion of all front office duties, and coordinating with housekeeping and maintenance teams. You will be responsible for directing and coordinating the activities of the front desk, reservations, guest services, and telephone areas.

As a Hotel Front Desk Operations Manager, you will:

  • Prepare monthly reports and budgets for the front office department;
  • Evaluate the job performance of each front-office employee;
  • Participate in the selection of front office personnel;
  • Ensure that employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees;
  • Resolve guest problems quickly, efficiently, and courteously.
Requirements

To be successful in this role, you will need:

  • A High School diploma or equivalent;
  • Minimum 3 months of previous experience in customer service, front desk service, or other related fields;
  • Ability to build rapport with guests;
  • Strong organizational skills;
  • Excellent written and verbal communication skills.
What We Offer

We offer a competitive salary of $$$55,000-$65,000 per year, depending on experience. Additionally, you will have the opportunity to work in a dynamic environment, receive regular feedback and coaching, and participate in ongoing training and development programs.

Apply now to take your career to the next level and become part of our team at Star2 Hotels Inc



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