Front Desk Leadership Role

5 days ago


Fresno, California, United States Holiday Inn Express - Fresno (River Park) Full time

Job Title: Front Desk Leadership Role

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About Us:

We are Holiday Inn Express - Fresno (River Park), a leading hospitality company dedicated to delivering exceptional guest experiences. We are seeking a highly skilled Front Desk Leadership Role candidate to join our team.

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Job Description:

This role involves managing the front desk operations, including reservations and guest services departments. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work well under pressure.

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Responsibilities:

  • Manage front desk operations, including reservations and guest services departments
  • Train and discipline staff as needed
  • Maintain confidentiality of proprietary information
  • Manage departmental expenses within budgeted guidelines
  • Ensure outstanding customer care at all times
  • Provide orientations to guests
  • Assist with preregistration and blocking of rooms for reservations
  • Perform cashiering tasks, such as bill/invoice settlement and posting charges to the guest
  • Report any unusual occurrences or requests to the manager or assistant manager
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Requirements:

  • High School Graduate or equivalent work-related experience
  • 1-year experience in similar position, preferably in the hospitality environment
  • Display a competent level of computer literacy
  • Must possess initiative, excellent guest service and decision-making skills
  • Ability to type at least 40 words per minute
  • Ability to compute basic mathematical calculations
  • Flexibility in schedule
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Salary: $58,000 - $68,000 per year

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Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
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Estimated Salary Range: $62,000 - $72,000 per year, based on location and experience.

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Career Advancement Opportunities: As a valued member of our team, you'll have opportunities to grow and develop your skills, advance in your career, and enjoy a competitive compensation package.



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