Hotel Receptionist

We are seeking an experienced and enthusiastic Front Desk Associate to join our team at Fairfield Inn & Suites in Fresno, CA. This is a dynamic and fast-paced role that requires excellent communication and problem-solving skills, as well as a passion for delivering exceptional guest service.

Responsibilities:

1. Deliver exceptional guest service by responding to guest inquiries, resolving issues promptly, and providing personalized recommendations and assistance
2. Process guest check-ins and check-outs efficiently, ensuring accuracy and attention to detail
3. Maintain accurate records of guest stays, including room assignments, charges, and preferences
4. Collaborate with housekeeping and engineering teams to ensure smooth operations and maintain high standards of cleanliness and maintenance
5. Stay up-to-date on hotel policies, procedures, and services, and communicate changes to guests and colleagues as needed

Requirements:

• Previous hotel experience required; bachelor's degree in hospitality or related field preferred
• Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
• Ability to lift up to 40 pounds, bend, stand, and walk for extended periods
• Availability to work varied shifts, including weekends and holidays

Benefits:

• Competitive hourly rate: $16.50 - $20.00 per hour
• 401k plan and comprehensive medical, dental, and vision insurance
• Company-wide discount program offering discounts at over 40 company-affiliated restaurants
• Employee referral bonus program and opportunities for advancement within the company