Sales Representative

23 hours ago

Charter Township of Clinton, United States Rapid Die Cut Full time
Job DescriptionJob Description

Job Overview:
Rapid Die Cut is seeking a dynamic and customer-focused Inbound Sales Representative to manage incoming inquiries, process orders, and convert quotes into sales. The ideal candidate will handle a variety of tasks, from order entry and managing lead times to customer engagement and follow-ups. You will work closely with internal teams, including engineers, to ensure customer satisfaction while maximizing sales opportunities.

Key Responsibilities:

  • Customer Engagement & Follow-Up:
    • Engage with customers after order receipt to ensure satisfaction and maintain strong relationships.
    • Make outbound calls to follow up on orders and quotes, aiming to close sales and build ongoing partnerships.
    • Request referrals and identify potential new leads through satisfied customers.
  • Sales & Customer Support:
    • Address inbound sales questions via phone, email, or chat, offering solutions tailored to customer needs.
    • Leverage internal engineers and departments to resolve any technical issues or complex requests, ensuring a seamless customer experience.
  • Order Entry:
    Accurately process customer orders, ensuring all specifications are captured, and manage any necessary changes or updates.
  • Maintain Promised Lead-Times:
    Collaborate with production and logistics teams to ensure orders are fulfilled within the promised delivery times and communicate updates to customers as needed.
  • Inbound Requests Management:
    • Funnel incoming online and phone requests to the appropriate departments, ensuring each inquiry is addressed promptly.
    • Handle inbound customer chat inquiries, answering questions and providing guidance on product offerings and services.
  • Sample Material Requests:
    Process and forward customer requests for sample materials to the materials department, following up to ensure timely fulfillment.
  • Quote Management:
    • Call on inbound quote requests, pushing quotes through the sales funnel to convert them into orders.
    • Make adjustments to quotes as needed, collaborating with internal teams to ensure accuracy and feasibility.
Skills & Qualifications:

  • Sales Experience:
    2+ years of experience in a quota driven sales role, preferably in a manufacturing, B2B, or technical environment.
  • Excellent Communication Skills:
    Strong verbal and written communication skills, with the ability to engage professionally with customers and internal teams.
  • Detail-Oriented:
    Demonstrated ability to accurately process orders, handle multiple customer inquiries, and manage complex information.
  • Customer-Centric Approach:
    Ability to prioritize customer satisfaction, build relationships, and anticipate customer needs to drive sales.
  • Organizational Skills:
    Ability to manage multiple tasks, follow up on inquiries and quotes, and meet deadlines in a fast-paced environment.
  • Technical Aptitude:
    Comfortable using CRM systems, order entry platforms, and communication tools. Basic knowledge of the manufacturing industry is a plus
What We Offer:

  • Competitive base salary with performance-based incentives
  • Comprehensive health benefits
  • Ongoing professional development and training
  • Collaborative work environment with cross-functional team support
This role offers the opportunity to engage directly with customers, collaborate with internal teams, and make a meaningful impact on the sales process at Rapid Die Cut. If you're 

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