Call Center Representative

1 week ago


Malvern, United States Infinia Search Inc Full time
Job DescriptionJob Description

Long-term, on-going contract role with potential for hire
Title:Call Center Associate
Hourly rate: $23 per hour
Start Date: Jan. 2025
Location: Malvern, PA (hybrid schedule- M/F= remote, Tue/Wed/Thu= onsite in Malvern, PA)
Hours could vary – would be an 8 hour shift as early as 8:30 am and ending as late as 7pm
100% attendance required during the first eight weeks- this is mandatory and non-negotiable

Job Profile Name: Client Relationship Associate
Job Profile Summary: Takes inbound calls, responding to client requests, resolving general account issues and providing digital assistance. May handle escalated issues.
Job Description:
1. Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
2. Serves as the initial point of contact for clients. Follows standardized procedures to meet client needs. May conduct research for complex requests.
3. Self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics.
4. Documents client and team feedback in support of service improvement efforts within the business.
5. Uses consultative approach to position products and services to clients.
6. Performs other duties as assigned.

Qualifications
Prior experience in a call center environment

Requirements
JD:
Job Profile Name: Client Relationship Associate
Job Profile Summary: Takes inbound calls, responding to client requests, resolving general account issues and providing digital assistance. May handle escalated issues.
Job Description:
1. Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
2. Serves as the initial point of contact for clients. Follows standardized procedures to meet client needs. May conduct research for complex requests.
3. Self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics.
4. Documents client and team feedback in support of service improvement efforts within the business.
5. Uses consultative approach to position products and services to clients.
6. Performs other duties as assigned

Company DescriptionWe’re Infinia Search.
We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.
https://www.infiniasearch.com/Company DescriptionWe’re Infinia Search. \r
We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates. \r
https://www.infiniasearch.com/

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