Customer Service Representative

3 days ago


Malvern, Pennsylvania, United States J&L Building Materials Full time

Join us as an Inside Sales representative at J&L Building Materials in Frazer, PA In this exciting role, you will have the opportunity to build strong relationships with our customers and contribute to our sales goals. As the face of our company, you will provide exceptional customer service and drive sales by engaging directly with customers at the counter.

About J&L

J&L Building Materials is a family-owned independent distributor that has been serving professional contractors and builders since 1958. Our mission is to deliver exceptional customer service, where people and relationships take precedence above all else.

Job Description

The successful candidate will serve as internal salesperson and ensure high-level customer satisfaction. Responsibilities include consistently building and maintaining positive customer relationships, entering new customer data into the computer database, making outbound lead follow-up calls, and handling inbound sales lead calls to convert them into sales. Other duties include resolving customer complaints, providing product demonstrations, estimating delivery times, and coordinating inventory management.

Requirements

  • Bachelor's or associate's degree in a business-related field or equivalent experience in sales
  • Familiarity with the building material industry or construction/contracting experience
  • Strong technical skills, including Microsoft Office Suite and point-of-sale systems
  • Excellent communication and problem-solving skills

Benefits

  • Competitive salary: $59,000 - $69,000 per year
  • Full medical, dental, and vision benefits coverage
  • 401(k) with 6% employer match after 6 months of employment
  • Paid time off and holidays

We offer a dynamic work environment and opportunities for professional growth and development.



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