Customer Service Representative
10 hours ago
Are you an outgoing, organized professional with excellent communication skills? We are looking for a dedicated Customer Service Representative to join our team. This role combines customer interaction, organization, and teamwork to help drive business success in the automotive industry.
Responsibilities:
- Handle inbound and outbound customer communications via phone, email, and online inquiries.
- Schedule and confirm appointments with prospective customers.
- Follow up on leads from various channels, ensuring timely and professional engagement.
- Maintain accurate customer records and interactions within the CRM system.
- Greet and assist customers on the lot as needed, ensuring a welcoming and professional experience.
- Work collaboratively with the sales team to support a seamless customer journey.
- Assist with online marketing initiatives and customer engagement efforts.
Qualifications:
- Fluency in both English and Spanish is required to effectively communicate with a diverse customer base and address client needs.
- Strong verbal and written communication skills in both languages.
- A friendly and approachable demeanor, comfortable interacting with customers both online and in person.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in CRM systems and basic computer applications.
- Previous experience in customer service, retail, or a similar role is a plus but not required.
What We Offer:
- Competitive compensation.
- Training and development opportunities to help you succeed.
- A supportive team environment that fosters growth and collaboration.
We value diversity and inclusion in our workplace and are an equal opportunity employer. This position requires bilingual skills as an essential job function due to the nature of our customer interactions.
If you are bilingual in English and Spanish and thrive in a dynamic, customer-focused role, we want to hear from you
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