Customer Service Representative
6 hours ago
Pay Rate: $18 - $20 per hour
Shift: Monday - Friday | 8:00 AM - 5:00 PM
The Customer Service Representative will work with team members to support and grow the Grove Defense business.
Responsibilities:
- Lead production planning meetings with purchasing and military product teams.
- Support whole goods quote requests and ensure compliance with FAR and DFAR regulations.
- Develop training materials for Manitowoc's dealer network on government contracts.
- Assist with Cybersecurity Maturity Model Certification (CMMC) implementation.
- Submit the annual Grove Defense Small Business Plan to DCMA.
- Maintain Government Property records and submit annually to DCMA.
- Update quarterly business reviews and develop subcontractor agreements.
- Process Engineering Change Proposals (ECPs) and support business continuity.
- Provide quotes, manage customer orders, and resolve discrepancies.
- Collaborate internally with departments such as engineering, purchasing, and quality.
- Communicate externally with the Defense Logistics Agency, TACOM, Oshkosh Defense, and U.S. Military personnel.
- Associate/Technical degree with 5+ years of experience or high school diploma with 9+ years of related experience.
- Experience with government accounts preferred.
- Proficient in MS Office (Teams, Excel, Access, PowerPoint) and ERP systems.
- Ability to read diagrams and parts illustrations.
- Knowledge of FAR, government contracting, and compliance preferred.
- Strong communication, problem-solving, negotiation, and time management skills. Detail-oriented.
Interested? Click "Apply Now," and a dedicated recruiter will reach out to discuss this exciting opportunity.
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