Resource Assistant

17 hours ago

New York, United States Catholic Charities of Brooklyn and Queens Full time
Job DescriptionJob Description

Resource Assistant: 
Are you looking to join a dynamic team focused on providing high quality health care to communities across Brooklyn & Queens? If so, you’ve come to the right place. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Catholic Charities provides comprehensive care coordination and treatment services to individuals living with serious mental illness, complex medical needs and substance use needs. Our Flatbush Avenue office hosts various behavioral health programs. The Resource Assistant would be assigned to the Non-Medicaid Care Coordination and Targeted Case Management programs at this location. Both programs provide intensive care management services to persons living with mental illness, substance use and other physical health and social service needs. The Resource Assistant is part of these teams and is responsible for staying organized, while completing tasks that allow direct care staff to focus on more advanced client responsibilities. The role requires general management of office operations, administrative oversight and bookkeeping. 


RESPONSIBILITIES: 
The Resource Assistant is responsible for general management of administrative and office operations. The Resource Assistant will help to manage front desk operations, general administrative procedures of the programs, oversee management of physical plant; assess and coordinate maintenance of premises and equipment; provide information for budget expense decisions; and work directly with the Clinical Director to ensure various administrative procedures are followed and the programs operate as required. Duties of the Resource Assistant include, but are not limited to: 
• Maintain and coordinate general office services. Responsible for general management of office and related areas; front desk operations. 
• Provide front desk coverage as needed for all programs located at the office site, answer/route calls and schedule client appointments. 
• Respond to client needs promptly, accurately and with courtesy and respect. 
• Assist in answering phone messages some of which are placed by a psychiatric population, receiving referral questions and all other calls in a courteous manner. 
• Responsible for managing treatment medical records and filing. 
• Support management around tracking timeliness of service documentation and filing. 
• Audit charts, monitoring dates of treatment plan / assessments, send out reminders to staff. 
• Manage budget records for participants, such as money management, petty cash and program service dollars. 
• Manage and oversee the O.T.P.S. budget for office maintenance and supplies; provides timely information to Program Manager for budget and expense handling. 
• Monitor the completion of staff timesheets, personnel cards, processing of staff insurance claims, payroll authorizations, reports of any incidents/accidents on the promises in a timely manner.
• Act as liaison with Accounting Department. Render prompt and careful attention to all bills received for payment. Responsible for monthly accounts receivable report sent to Accounting Department. 
• Maintain and oversee accounts payable, accounts receivable and petty cash funds; responsible for preparation or monitoring of check requests, cash receipts deposit. Oversees and monitors financial records of clients. Ensures program operates within budget. 
• Ensure all program equipment including photocopier, fax machine, computers, & printers are in working order. Coordinate requirements and services around physical plant and equipment. 
• Responsible for monthly statistical report regarding budget. 
• Responsible for monthly accounts receivable report sent to Accounting Department. 
• Render prompt and careful attention to all bills received for payment which are sent to Accounting Department via check request. 
• Assist in support staff coverage as needed – including physical location change or phone coverage from regular scheduled program site. This may result in a schedule change due to program operating hours.
The Resource Assistant is required to utilize technology and various web-based platforms for general correspondence, client notes, referrals, scheduling of client appointments, and daily work activities. Ability to use equipment such as iPhones, tablets, Surface Pros and easily navigate various technology platforms and reporting systems is a requirement.


SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES 
• High School Diploma or GED 


SPECIFICATIONS FOR EXPERIENCE AND TRAINING 
• Two years Business experience including office management, word processing, data entry and basic accounting required. 
• Ability to prioritize and multitask, offer feedback, and constructive criticism required. 
• Computer & organizational skills, ability to work in a team, and an understanding of all clerical functions. 
• Excellent administrative and time management skills. 
• Detailed oriented and possess prior experience managing projects. 
• Excellent written and verbal communications skills. 
• Ability to explain processes and procedures to staff. 
• Proficient in computer software applications, Excel and Microsoft Office. 
• Bilingual Spanish-speaking a plus 


We offer competitive Salary and excellent benefits including: generous time off, Medical, Dental, Vision, Retirement Savings with Agency Match, Transit, life insurance and other additional voluntary benefits. EOE/AA. 


For more information on our organization, please visit our website at: www.ccbq.org

Company DescriptionFor over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.Company DescriptionFor over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

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