Quality Assurance Auditor
1 day ago
Reports To
The Quality Assurance Auditor will report to the Director of Compliance & Risk Management
Job Overview
To conduct quality assurance audit reviews on internal teams, as well as produce reporting based on results.
Newcourse Communications, Inc is a full-service data-processing, print-&-mail provider specializing in custom jobs for the mortgage, automobile, credit union and banking industries.
Main Responsibilities and Duties
· Conduct daily reviews on department processes to ensure departments are able to perform job functions.
· Daily Quality Assurance of Client Requests to Programming along with Letter Library requests.
· Update and maintain policies and procedures for QA
· Maintain accurate records of tests and reviews conducted
· Prepare reports on quality metrics and findings along with remediation suggestions
· Collaborate with internal teams to ensure quality standards are met
· Conduct regular meetings with department managers to discuss findings
Required Skills
· Proficient in Microsoft Office
· 2 + years of experience of quality control, quality assurance or audit
· Strong knowledge of quality control methodologies and tools
· Strong written and verbal communication skills
· Strong organizational skills and time management skills
· Strong problem solving and analytical skills
Desired Skills
· Knowledge of ICE MT Mortgage Servicing Platform (MSP)
· Experience in Mortgage/Banking Industry with focus on Mortgage Servicing being a plus
Working Conditions
· Full time office position based in Nashville, TN
Company DescriptionNewcourse Communications, a financial services and printing company in Nashville, TN. Employees will interface with our current technical/programming staff in supporting, developing, and enhancing internal applications and external web site.Company DescriptionNewcourse Communications, a financial services and printing company in Nashville, TN. Employees will interface with our current technical/programming staff in supporting, developing, and enhancing internal applications and external web site.-
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