Quality Assurance Coordinator

3 days ago


Nashville, Tennessee, United States Charlie Health Full time
The Role

This position plays a critical role in supporting our Admissions and Care Experience teams by conducting detailed audits of call and documentation quality. As a Quality Assurance Coordinator, you will identify opportunities for improvement and ensure a consistent delivery of compassionate and high-quality care that aligns with our mission.

You will spend 6+ hours a day completing call and documentation scorecards, providing actionable feedback to enhance team performance and the overall client experience. Additionally, you will partner with department leadership to provide coaching sessions to teammates supporting their onboarding and ongoing development.



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