Director Customer Data Management

5 days ago


Greensboro, United States Sedgwick Full time
Sedgwick Director Customer Data Management - Greensboro, North Carolina

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

POSITION OVERVIEW:

The Customer Data Management Director is responsible for developing and assessing the data strategy and insights to best understand Sedgwick’s customers. This position will guide the strategic planning and execution of marketing campaigns.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

  1. Establishes Sedgwick’s enterprise data foundation for Marketing and GTM (Go to Market) function.
  2. Develops and executes a data-led customer strategy roadmap.
  3. Formulates, evaluates and implements data governance policies and procedures for assurance that data collected is high quality and in compliance with data privacy regulations.
  4. Creates code to retrieve and analyze large sets of data on both cloud and on-premises relational databases.
  5. Builds, publishes and deploys dashboards to highlight key data insights and trends to non-technical users.
  6. Presents analysis and insights on customer behavior, market trends, client interactions and competitor activities.
  7. Examines data for accuracy, quality, and condition using SQL or Python.
  8. Establishes links to CRM and other systems aligning data by customer.
  9. Collaborates with internal IT partners including the Chief Data Office, CIO and Sales to store and access needed data potentially via a standalone marketing database.
  10. Drives a customer-centric and data driven culture across Sedgwick, supporting collaboration and engagement at all levels.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

  1. Performs other duties as assigned.
  2. Travels as required.

QUALIFICATIONS:

Education & Licensing:

Bachelor's degree in Data Science, Math, Economics, IT, Computer Science, Engineering, Business.

Experience:

8+ years Customer Data Management leadership experience. Experience in data analysis/querying software like SQL, Python, Relational Databases, Teradata, Snowflake, and/or Databricks. Demonstrated understanding of marketing data needs including linking leads, events, web, programmatic, email and search data.

Skills & Knowledge:

  • Strong analytical abilities with the ability to gather, arrange, organize, and communicate a substantial amount of information with accuracy and attention to detail.
  • Expertise in data and analytics.
  • Effective written and verbal communication and active listening skills.
  • Ability to work in a team environment.
  • Ability to standardize data.
  • Excellent technical and problem-solving skills.

Office:

Work is performed primarily in a work or office environment.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

#J-18808-Ljbffr

  • Greensboro, United States North Carolina Agricultural and Technical State University Full time

    Company DescriptionNorth Carolina Agricultural and Technical State University is an 1890 land-grant, doctoral higher research university in Durham, NC. The University offers diverse educational opportunities from bachelor’s to doctoral degrees in traditional and online environments. With a focus on STEM preeminence and excellence, North Carolina A&T...


  • Greensboro, United States North Carolina Agricultural and Technical State University Full time

    Company DescriptionNorth Carolina Agricultural and Technical State University is an 1890 land-grant, doctoral higher research university in Durham, NC. The University offers diverse educational opportunities from bachelor’s to doctoral degrees in traditional and online environments. With a focus on STEM preeminence and excellence, North Carolina A&T...


  • Greensboro, United States North Carolina Agricultural & Technical State University Full time

    Posting DetailsClassification Information Classification Type EHRAPosition Overview Primary Purpose of Position The Director of Data and Process Management is a critical leadership role within the Advancement Operations team, responsible for overseeing the comprehensive management of constituent data essential for successful fundraising and advancement...


  • Greensboro, North Carolina, United States ARI Apartment Management Full time

    Job Title: Hotel Operations DirectorAbout the Role:We are seeking a skilled and experienced Hotel Operations Director to lead our hotel team in downtown Greensboro. As a key member of our management team, you will be responsible for overseeing daily operations, developing and implementing new growth strategies, and ensuring exceptional customer...


  • Greensboro, North Carolina, United States Hoffman & Hoffman Inc Full time

    Financial Data Analytics DirectorWe are seeking a Financial Data Analytics Director to join our team at Hoffman & Hoffman Inc. As a key member of our corporate finance department, you will be responsible for analyzing and interpreting financial data to inform business decisions.Key Responsibilities:Develop and maintain financial modelsAnalyze financial data...


  • Greensboro, United States Food Lion Full time

    Job Title: Customer Service DirectorThe estimated salary for this position is $55,000 - $65,000 per year.About the Job:We are seeking a highly motivated and experienced Customer Service Director to join our team at Food Lion. As a key member of our front-end operations team, you will be responsible for managing all aspects of customer service, including but...


  • Greensboro, United States Vans Full time

    About the RoleWe are seeking a highly skilled Global Data Compliance Director to join our team in the Americas region. As a key member of our organization, you will be responsible for ensuring compliance with data protection laws and regulations across our operations. Your expertise will play a crucial role in shaping our data governance strategy and...


  • Greensboro, North Carolina, United States Stake Center Locating Full time

    Job OverviewAs a Customer Service Director at Stake Center Locating, you will oversee the daily operations of our call center and dispatch team in Greensboro, NC. This role involves managing a team of dispatchers, optimizing processes, and driving performance improvements to ensure high service standards are maintained.In this position, you will be...


  • Greensboro, United States Epes Transport Full time

    Job DescriptionWe are seeking a highly experienced Customer Experience Director to join our team at Epes Transport System, LLC. As the ideal candidate, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.About UsWe are a leading truckload carrier based in NC, committed to providing safe, timely, and...

  • Master Data Manager

    7 days ago


    Greensboro, United States Vertical Supply Group Full time

    Job DescriptionJob DescriptionLocation: Greensboro, NCReports To: Chief Data and Technology OfficerFLSA Status (Exempt or non-Exempt):   Exempt, Salary VSG is a vertically integrated business focused on supplying and manufacturing life-safety products and equipment that serve arborists, climbers, technical rescue professionals, and other...

  • Master Data Manager

    2 days ago


    Greensboro, United States Vertical Supply Group Full time

    Job DescriptionJob DescriptionLocation: Greensboro, NCReports To: Chief Data and Technology OfficerFLSA Status (Exempt or non-Exempt):   Exempt, Salary VSG is a vertically integrated business focused on supplying and manufacturing life-safety products and equipment that serve arborists, climbers, technical rescue professionals, and other...


  • Greensboro, United States Epes Carriers Full time

    Job Overview: We are looking for a Customer Service Manager to join our Customer Service Operations team. The Customer Service Manager will assume all supervisory duties and responsibilities for both the Customer Service Representatives and Customer Service Assistants. Th Customer Service Manager will take an active role in customer engagement, account...


  • Greensboro, United States Michaels Stores Full time

    Job Title:Customer Experience DirectorAbout the Role:This senior-level position involves overseeing the customer experience team, ensuring exceptional customer service, and maintaining store recovery standards. You will also be responsible for leading omnichannel processes and planning/executing class and in-store events.About Michaels:As the leading...


  • Greensboro, United States TAT Technologies Full time

    **About TAT Technologies**TAT Technologies Ltd. is a global aerospace company dedicated to delivering exceptional customer experiences. With over 50 years of experience, we are the leading MRO, APU leasing, and OEM partner for key commercial and military aircraft solutions.We have an ambitious and fast-growing environment that values team collaboration and...


  • Greensboro, United States ThinkTank Full time

    About the PositionWe are seeking an experienced customer acquisition director to lead our expansion efforts in Greensboro, NC. This key role will be responsible for developing and implementing sales strategies to enroll new customers into Lifeline and ACP services.Key Performance IndicatorsSales performance metrics, including revenue growth and customer...


  • Greensboro, North Carolina, United States Famous Toastery Full time

    Leadership OpportunityFamous Toastery offers a Senior Restaurant Director position for a seasoned professional. As a leader on our management team, you will oversee the daily operations of our restaurant, including managing staff, budgets, and ensuring high standards of quality and customer service are maintained.Key ResponsibilitiesDeveloping and...

  • Food Service Director

    4 weeks ago


    Greensboro, North Carolina, United States Famous Toastery Full time

    About the RoleFamous Toastery is seeking a skilled Food Service Director to lead our daily operations. As a key member of our management team, you will be responsible for overseeing staff, managing budgets, and ensuring exceptional customer experiences.Key Responsibilities:Staff Oversight: Manage and motivate staff to achieve exceptional results in terms of...


  • Greensboro, United States Source Receivables Management Full time

    Job Summary:We are seeking an experienced Outbound Collections Representative to join our call center team in Greensboro, NC.This role requires a strong communicator with excellent negotiation skills to resolve customer accounts.The Ideal Candidate:Has experience in debt collections or customer service.Is highly motivated and results-driven.Certified in a...


  • Greensboro, United States Jobot Full time

    Why Choose UsAt Jobot, we offer a unique opportunity to work on high-profile construction projects, develop your skills and expertise, and contribute to the success of our company. We value innovation, teamwork, and customer satisfaction, and we are committed to providing a positive work environment that supports the growth and development of our...


  • Greensboro, North Carolina, United States Famous Toastery Full time

    About the OpportunityFamous Toastery seeks a Director of Food and Beverage to lead our culinary and service teams in delivering exceptional dining experiences. This leadership role requires a strong understanding of restaurant operations, excellent communication skills, and a passion for the industry.Key ResponsibilitiesDevelop and implement strategic plans...