Administrative Medical Assistant

4 weeks ago


Chandler, United States Arizona Priority Care Full time

Arizona Priority Care (AZPC) is an Integrated Provider Network focused on providing whole-person care to Senior and Medicaid populations, through advanced value-based models. Our provider network is comprised of more than 6,000 health care providers, including primary and specialty care physicians, hospitals and ancillary providers. We have operated in the Arizona market for more than 12 years, based in Chandler, Arizona, and are an affiliate of Heritage Provider Network. As a leading value-based provider organization, we are committed to improving the quality of care, providing excellent member and provider experiences all while reducing cost.

The Administrative Medical Assistant provides administrative support to the Care Management Coordination team, network providers, beneficiaries and members regarding Care Management needs within the IPA Community. Ability to prioritize, manage multiple projects simultaneously and follow through on tasks and issues in a timely manner within a fast-paced environment accurately with a high attention to detail.

POSITION DUTIES & RESPONSIBILITIES

  • Conduct outreach to schedule AZPC clinical appointments, for multiple Care Managers.
  • Perform telephonic member outreach, for post-hospitalization follow-up, ensuring members understand their discharge needs.
  • Provide member reminders on outstanding quality measure.
  • Request hospital medical records or obtain via EMR.
  • Scan medical records and upload into various folders/systems.
  • Outreach to PCPs to assist members with post-hospitalization appointments and assist RNs with needed information.
  • Assist in reviewing and developing care coordination SOPs.
  • Excellent customer service skills to contact members by phone, text, email and mail in efforts to educate and assist members.
  • Must be able to communicate well with MD’s, RN’s and other staff.
  • Act as back-up to Care Coordinators, when needed.
  • Handle high volume of outbound telephonic calls and ability to multi-task.
  • Support and maintain an environment which fosters high customer and employee satisfaction and quality service.
  • Performs other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

  • High school diploma required. Some college preferred.
  • Knowledge of quality metrics preferred.
  • Arizona Medical Assistant certification required.
  • Minimum 1.5-year experience in healthcare or managed care setting with responsibility for systems and/or projects.
  • Familiarity with various EMRs.
  • Excellent interpersonal communication skills.
  • Ability to work independently once oriented to routine and process.
  • Ability to find, gather, and collect information or data.
  • Intermediate level proficiency with Microsoft Office applications including Word and Excel.

*This role requires FT in-office presence for the first 60 days of employment. Hybrid schedule available after initial training period.*



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