Concierge

4 weeks ago

Orlando, United States Hearthstone Nona Lakes Full time

AgeWell Solvere Living is expanding with a BRAND-NEW senior living community located in the gorgeous Nona Lakes, Florida market Hearthstone at Nona Lakes is currently hiring for our brand-new gorgeous Assisted Living and Memory Care community At Hearthstone Nona Lakes, we put a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and one of a kind service Come be a part of the excitement as we prepare to open one of our newest communities Apply today

As a Certified Great Place to Work for 6 years in a row, AgeWell Solvere Living proudly offers the following benefits:

  • Medical, Dental, and Vision
  • Company paid Life Insurance and Voluntary Disability
  • Paid Time Off and Holidays
  • 401(k) Retirement Savings Plan

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

  • Provides positive first impression to all who enter the Community.
  • Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
  • Greets all visitors in a friendly, courteous, and professional manner.
  • Screens and requires visitors to “sign in” at reception desk.
  • Notifies Residents of visitors.
  • Instructs Resident’s visitor according to Resident’s instructions.
  • Receives and processes incoming mail.
  • Accepts all outgoing mail/packages.
  • Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
  • Maintains and updates Emergency Phone Number Log and keeps log at front desk.
  • Maintains and updates emergency contact information on each Resident and keeps information at front desk.
  • Assists managers with various clerical responsibilities.
  • Pages staff as necessary.
  • Takes RSVPs for special functions, as necessary.
  • Oversees sign-up for scheduled transportation.
  • Hands out maintenance requests forms and passes them onto Environmental Services Director.
  • Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

  • Follows all emergency procedures.
  • Understands all safety policies and procedures.

Communication:

  • Communicates effectively with all staff.
  • Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

  • High School Diploma required.
  • Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
  • Requires considerable initiative and judgment.
  • Must have word-processing and clerical skills.
  • Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

  • Physically able to bend and reach.
  • Physically able to sit for extended periods of time.

Miscellaneous:

  • Required to work weekends and holidays as assigned.
  • May be required to work on shifts other than the one for which hired.
  • May be required to work extended hours (up to 16 hours per day).
  • May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B and C viruses.
  • Could be subject to hostile and emotionally upset Residents due to mental status.
  • Background, criminal, and drug tests as required by HR policies and procedures.
  • May be asked to submit to random drug test during employment.
  • May have their picture taken and image used in social media or community advertising.
  • May be video recorded from devices installed by families in residents’ apartments.

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