Concierge Service Manager

5 days ago


Orlando, Florida, United States Loews Royal Pacific Resort Full time
Job Overview

At Loews Royal Pacific Resort, we are committed to providing exceptional guest experiences. We are seeking a highly skilled Concierge Supervisor to oversee the daily operations of our lobby concierge, club services, and/or bell services teams.

About the Role

This is an exciting opportunity to work in a fast-paced environment, where you will be responsible for managing staff, coordinating with other departments, and maintaining high standards of guest satisfaction.

Responsibilities
  • Oversee the daily operations of the concierge desk, club services, and/or bell services
  • Supervise and support concierge, club, and/or bell service staff
  • Assist in scheduling staff and managing labor costs
  • Conduct training sessions and provide ongoing coaching to ensure staff performance and development
  • Ensure high levels of guest satisfaction by providing personalized and efficient service
  • Address and resolve guest complaints and concerns promptly and professionally

We offer a competitive salary of $60,000 per year, plus benefits and perks including one free meal per shift and free theme park access.


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