Club Concierge Supervisor

4 weeks ago

Orlando, United States Disability Solutions Full time
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

  • We offer excellent benefits and perks including one free meal per shift and free theme park access.
  • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
  • We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
  • We invest in training and development opportunities for all team members.
  • We promote social responsibility by being a good neighbor in the community.
  • We care for you, just as we care for others.


About Loews Royal Pacific Resort

Join the 'ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

The Concierge Supervisor is responsible for overseeing the daily operations of the lobby concierge, club services, and/or bell services teams, ensuring that guests receive exceptional service and personalized attention throughout their stay. This role involves managing staff, coordinating with other departments, and maintaining high standards of guest satisfaction. The Concierge Supervisor works closely with the Guest Services Manager to train staff, handle guest inquiries, and ensure seamless service delivery.

Qualifications:

  • Minimum one year hotel operations experience, preferably in front office, concierge, food and beverage, or bell operations
  • Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.
  • Familiar with all aspects of providing superior guest service
  • Proficient in using hotel management software and Microsoft Office Suite.
  • Effective organization, communication, leadership and management skills
  • Ability to lift and carry food service trays weighting 35+ pounds
  • Ability to work flexible schedule to include evenings, weekends and holidays


Key Responsibilities:

  • Oversee the daily operations of the concierge desk, club services, and/or bell services.
  • Supervise and support concierge, club, and/or bell service staff, ensuring they provide exceptional service.
  • Assist in scheduling staff and managing labor costs.
  • Conduct training sessions and provide ongoing coaching to ensure staff performance and development.
  • Ensure high levels of guest satisfaction by providing personalized and efficient service.
  • Assist guests with reservations, transportation, event tickets, dining recommendations, and other requests.
  • Address and resolve guest complaints and concerns promptly and professionally.
  • Monitor and maintain quality standards in guest service.
  • Coordinate with other hotel departments to ensure seamless service delivery.
  • Maintain an up-to-date knowledge of local attractions, events, and services.
  • Ensure the concierge desk, club lounge, and bell service areas are clean, organized, and properly stocked with necessary materials.
  • Work closely with the Guest Services Manager to achieve departmental goals.
  • Communicate effectively with other departments to ensure smooth operations and guest satisfaction.
  • Attend departmental meetings and contribute to ongoing improvement initiatives.
  • Manage inventory of guest service materials, such as brochures, maps, and tickets.
  • Ensure availability of resources and supplies needed to assist guests.
  • Review daily reports and assist in financial planning and forecasting.
  • Ensure all staff adhere to health and safety regulations.
  • Conduct regular training and briefings on safety procedures.
  • Monitor the quality of service provided by the concierge, club, and/or bell service teams.
  • Implement and maintain standard operating procedures to ensure consistency in service.
  • Build and maintain positive relationships with guests to encourage repeat business.
  • Gather guest feedback and use it to make improvements to service and offerings.
  • Works with Universal Orlando and other in-house vendors to satisfy guest entertainment needs.
  • Other duties as assigned.


General Responsibilities:

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

  • Concierge Supervisor

    4 weeks ago

    Orlando, United States Disability Solutions Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...

  • Concierge Service Manager

    3 weeks ago

    Orlando, Florida, United States Loews Royal Pacific Resort Full time

    Job OverviewAt Loews Royal Pacific Resort, we are committed to providing exceptional guest experiences. We are seeking a highly skilled Concierge Supervisor to oversee the daily operations of our lobby concierge, club services, and/or bell services teams.About the RoleThis is an exciting opportunity to work in a fast-paced environment, where you will be...

  • Concierge Supervisor

    4 weeks ago

    Orlando, United States Loews Hotel & Resorts Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio fe Concierge, Supervisor, Operations, Guest Service, Hotel, Staff Learn More

  • Home Health Physical Therapist

    2 weeks ago

    Orlando, Florida, United States Concierge Home Care Full time

    Job OverviewConcierge Home Care is a rapidly growing organization seeking an experienced Physical Therapist to join our Lake Mary/East Orlando team. As a Home Health Physical Therapist, you will have the opportunity to provide high-quality care to patients in their own homes, promoting independence and safe recovery.About the RoleThis full-time position...

  • Club Concierge

    4 weeks ago

    Orlando, United States Loews Hotels, LLC Full time

    Club ConciergeLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely...

  • Supervisor

    1 month ago

    Orlando, United States Loews Hotels, LLC Full time

    Concierge SupervisorLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their...

  • Senior Club Manager

    2 weeks ago

    Orlando, Florida, United States Doll House inc Full time

    Job Title: Senior Club ManagerWe are seeking a skilled and experienced Senior Club Manager to join our team at Doll House inc. This is an exciting opportunity for someone who wants to lead the night functions of our club, oversee daily operations, and ensure a safe and enjoyable experience for our guests.About the Role:The successful candidate will be...

  • Club Hospitality Specialist

    2 weeks ago

    Orlando, Florida, United States Doll House inc Full time

    Job DescriptionWe are seeking a highly skilled Club Hospitality Specialist to join our team at Doll House inc.The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.About the Job:The Club Hospitality Specialist will be the primary contact for guests, creating a comfortable and accommodating environment through...

  • Reception and Concierge Supervisor

    3 weeks ago

    Orlando, Florida, United States MSCCN Full time

    About UsThe Omni Orlando Resort at ChampionsGate is a premier golf, meeting, and leisure retreat that offers a unique blend of luxury and relaxation. Our associates enjoy a dynamic work environment, comprehensive training, and the pride of working for a company known for exceptional service.Job SummaryWe're seeking a Front Desk Supervisor to join our team...

  • Speech Therapist

    4 days ago

    Orlando, United States Concierge Home Care Full time

    Job DescriptionJob DescriptionConcierge Home Care is growing, and we are actively hiring a PRN Speech Therapist for our West Orlando, Fl. team! ________________________________________________ What is a Home Health Speech Therapist? A Home Health Care Speech Therapist administers speech therapy to patients on an intermittent basis in their place of...

  • Nightclub Supervisor

    2 weeks ago

    Orlando, Florida, United States C & L Hospitality Group, Inc. Full time

    Hiring for Nightclub SupervisorEstimated Salary: $65,000 - $85,000 per yearJob SummaryWe are seeking an experienced Nightclub Supervisor to join our team at C & L Hospitality Group, Inc. As a key member of our management team, you will be responsible for overseeing the daily operations of our nightclub, ensuring that all aspects of the business run smoothly...

  • Physical Therapist, FLEXIBLE SCHEDULE

    4 days ago

    Orlando, United States Concierge Home Care Full time

    Job DescriptionJob DescriptionConcierge Home Care is growing, and we are actively hiring a Physical Therapist for our West Orlando, Fl. team!______________________________________________ What is a Home Health Physical Therapist?A Home Health Physical Therapist, or Home Health PT, travels to a patient's home to administer services and help the individual...

  • Floor Host Supervisor

    3 weeks ago

    Orlando, Florida, United States Doll House inc Full time

    Job SummaryDoll House Inc. is seeking a skilled Floor Host Supervisor to oversee daily club operations. As a key member of our team, you will be responsible for maintaining a high level of customer satisfaction, ensuring a safe and secure environment, and supporting the management team in all aspects of club operations.This is a challenging and rewarding...

  • Hospitality Venue Supervisor

    2 weeks ago

    Orlando, Florida, United States C & L Hospitality Group, Inc. Full time

    C & L Hospitality Group, Inc. is seeking a motivated Hospitality Venue Supervisor to oversee the daily operations of our nightclub. The estimated annual salary for this position is approximately $60,000.Job Summary:The Hospitality Venue Supervisor is responsible for ensuring the successful operation of the club, including managing staff, maintaining a safe...

  • Hotel Service Manager

    2 weeks ago

    Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Job Title: Hotel Service ManagerWe are seeking an experienced Hotel Service Manager to join our team at Universal Helios Grand Hotel. The successful candidate will be responsible for overseeing the daily operations of Bell Services, Concierge, and Club Services.The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. Our...

  • Housekeeping Supervisor

    7 months ago

    Orlando, United States Marriott Orlando Airport Lakeside Full time $17 - $18

    We are currently seeking a new team member as a Housekeeping Supervisor at Marriott Orlando Airport Lakeside.Our property, located by one of the busiest airports in the country, offers 485 guest rooms, approximately 30,000 sq ft meeting space along with resort-like amenities such as an outdoor pool, pool bar, and several food and beverage outlets including a...

  • Guest Experience Director

    2 weeks ago

    Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Luxury Hotel Operations LeaderWe are seeking an experienced Luxury Hotel Operations Leader to oversee and manage Bell Service, Concierge, and Club Services at the Universal Helios Grand Hotel. This role involves coordinating and supervising daily operations, ensuring exceptional guest experiences, and maintaining smooth and efficient operations.

  • Club Cosmetology Professional

    2 weeks ago

    Orlando, Florida, United States Doll House inc Full time

    Job OverviewDoll House inc is a premier entertainment destination that offers an upscale experience for our guests. We are looking for a highly skilled Cosmetology Professional to join our team as a House Mom. As a key member of our team, you will be responsible for providing exceptional beauty services and creating a welcoming atmosphere for our guests.The...

  • Registered Nurse

    3 days ago

    Orlando, United States The Club Full time

    Registered Nurse (RN)Eligible for The Villages Charter SchoolsFlexible SchedulingABOUT THE CLUB HEALTH & REHAB CENTER - Located in The Villages, FL, we are a skilled nursing and rehabilitation facility dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed...

  • Hospitality Venue Supervisor

    2 weeks ago

    Orlando, Florida, United States C & L Hospitality Group, Inc. Full time

    Job Summary: We are seeking an experienced Club Management Executive to lead our nightlife venue. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to manage multiple tasks simultaneously.Key Responsibilities:Oversee the daily operations of the club, ensuring a safe and enjoyable...