Production Support Analyst

3 weeks ago

Buffalo, United States Solidifi Title & Closing LLC Full time $45,000 - $65,000

Job Title: Production Support Analyst

Job Category: Exempt

Department: Operations

Company URL: http://www.solidifi.com

About the Role

The Production Support Analyst sits within the Solidifi Product Strategy Team and is a critical liaison role between the business, technology teams, and all internal and external clients and partners. This individual will report to the Production Support Manager and will work closely with all areas of the business. Responsibilities include, but are not limited to:

Responsibilities

  • Root cause analysis and issue resolution, escalation and communication
  • Identify possible solutions to a variety of technical and operational problems and take steps toward resolution, collaborating with both operations, clients and technology
  • Apply working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
  • Integration relationship and support management with 3rd party vendors
  • User Acceptance Testing (UAT) and regression testing for monthly builds, technology releases, and at client request
  • Weekly configuration, work order management and review
  • Log and follow up on outstanding tickets for bugs
  • Support analysis of change requests and new features
  • Back-office user and client setups and maintenance
  • System permission and rights management
  • Production issue troubleshooting, resolution, communication, and oversight
  • Daily, monthly, weekly and adhoc analysis reporting using excel, BI tools, or other technology tools.
  • Other duties as assigned

Skills and Expertise

  • Bachelor’s degree and/or a minimum of 3-4 years progressive business experience
  • Experience in analysis and troubleshooting of technical issues preferred
  • Project Management experience preferred
  • Strong MS Office suite of products (Excel, Office, Powerpoint, etc.) experience a plus
  • Experience with Samanage and Atlassian products preferred
  • Basic level of understanding of database systems and macros
  • Ability to work independently as well as in a fast-paced team environment
  • Incredible attention to detail, strong critical thinking, and deductive reasoning
  • Ability to gather information and present in a clear, concise manner
  • Excellent time management skills and ability to multi-task
  • The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

About Solidifi

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn.

Equal Opportunity Employer

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

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