Help Desk Specialist

3 days ago

Ogden, United States T-Rex Solutions, LLC Full time $65,000 - $90,000
T-Rex Solutions is seeking a qualified Help Desk Specialist to support of a secure customer located at Hill Air Force Base, Utah (HAFB). The overall program that this role supports aims to modernize legacy USAF network infrastructure and migrate services into a new AWS Cloud Environment. For any candidates not already local to the Ogden, UT area, T-Rex is offering a relocation support package to assist with moving costs.

Responsibilities:

  • Support a Help Desk for the Hill CEDC and its customer programs.
  • The Help Desk shall triage incident and work order tickets for classification and priority, perform AIS updates where required, and be the central point of contact for customers seeking status updates or scheduling information
  • Incident Management and Troubleshooting and utilize Jira, BMC Remedy, or equivalent tools to log, track, prioritize, and resolve incidents and service requests.
  • Diagnose hardware, software, and network-related issues, escalating complex cases to higher-level support or specialized teams.
  • Ensure timely resolution of tickets within defined Service Level Agreements (SLAs), specifically at it pertains to Incident management
  • Monitor IT infrastructure and system performance using SolarWinds or similar monitoring tools.
  • Perform basic troubleshooting and coordinate with the appropriate teams to resolve issues quickly.
  • Collaborate with cross-functional teams to address system-wide issues or service disruptions.

Requirements:

  • Bachelor's Degree in Business or IT related field with two (2) or more years of related professional experience. A Master's Degree and 0+ years of experience or a PhD and 0+ years of experience may be substituted.
  • Must possess an Interim or Active Secret Clearance
  • Must possess a current CompTIA Security+ certification
  • Effective communication and collaboration skills are required for interfacing with diverse teams and stakeholders
  • Strong technical writing skills.
  • Proficiency with Windows applications (Word, Excel, and PowerPoint).

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $65,000 - $90,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

  • Help Desk Professional

    2 weeks ago

    Ogden, Utah, United States EXOS IT Full time

    Job Title: Help Desk Professional - Tier 1EXOS IT is seeking an experienced Help Desk Professional - Tier 1 to join our team. The successful candidate will be responsible for handling technical support inquiries, troubleshooting, and resolving system-related issues.Key Responsibilities:Technical Support: Provide prompt and efficient assistance to employees...

  • Help Desk Associate

    2 weeks ago

    Ogden, Utah, United States U-Haul Full time

    Overview: As a Customer Service Representative at U-Haul, you will be an essential part of our support team, working closely with customers to provide exceptional service and assistance. This role requires strong communication skills, a strong work ethic, and a passion for helping others.Key Responsibilities: Use smartphone-based technology to manage rentals...

  • Help Desk Technician

    2 months ago

    Ogden, United States Insight Global Full time

    Position: Helpdesk Analyst Location: Ogden, UT (must be comfortable working 5 days per week onsite for the first few months, then will move to 2 days remote, 3 days onsite. Flexible working hours.) Duration: 12-Month Contract-to-HirePay: $20/hour Exact compensation may vary based on several factors, including skills, experience, and education.Must Have...

  • Help Desk Technician

    4 weeks ago

    Ogden, United States Insight Global Full time

    Position: Helpdesk Analyst Location: Ogden, UT (must be comfortable working 5 days per week onsite for the first few months, then will move to 2 days remote, 3 days onsite. Flexible working hours.) Duration: 12-Month Contract-to-HirePay: $20/hour Exact compensation may vary based on several factors, including skills, experience, and education.Must Have...

  • IT Service Desk Professional

    4 weeks ago

    Ogden, Utah, United States EXOS IT Full time

    About the Role:The Help Desk Technician Lead is responsible for providing expert technical support to our employees. This includes troubleshooting and resolving technical issues related to hardware, software, and network connectivity.You will serve as the first point of contact for all technical support inquiries via phone, email, or ticketing system. In...

  • Bilingual Help Desk Analyst

    2 months ago

    Ogden, United States Insight Global Full time

    JOB DESCRIPTIONA client of Insight Global is building out their onsite helpdesk / desktop support team. Team members will be working emails, answering phone calls, Fresh Service for tickets. They will be doing remote and in-person, hands-on support. Tasks include full-service helpdesk/desktop support - user access, password resets, application support. Need...

  • Bilingual Help Desk Analyst

    1 month ago

    Ogden, United States Insight Global Full time

    JOB DESCRIPTIONA client of Insight Global is building out their onsite helpdesk / desktop support team. Team members will be working emails, answering phone calls, Fresh Service for tickets. They will be doing remote and in-person, hands-on support. Tasks include full-service helpdesk/desktop support - user access, password resets, application support. Need...

  • Part-Time Member Experience Specialist

    4 weeks ago

    Ogden, Utah, United States Planet Fitness Inc. Full time

    About UsAt Planet Fitness Inc., we're passionate about providing a supportive and motivating environment for our members to achieve their fitness goals.Job DescriptionWe're seeking a highly motivated Part-Time Member Experience Specialist to join our team. As a key member of our front desk staff, you'll be responsible for delivering exceptional customer...

  • Site Security Specialist

    3 days ago

    Ogden, Utah, United States BBSI Layton Ogden Full time

    At BBSI Layton / Ogden, we are seeking a diligent Site Security Specialist to join our team. This role plays a vital part in ensuring the safety and security of our premises.About the RoleWe offer an estimated salary of $45,000 - $60,000 per year, depending on experience. As a Site Security Specialist, you will be responsible for:Securing doors and...

  • Freight Transport Specialist

    4 weeks ago

    Ogden, Utah, United States US Foods, Inc. Full time

    We're seeking Freight Transport Specialists to join our team at US Foods, Inc. As a key member of our operations team, you will play a critical role in ensuring timely and efficient delivery of food products to our customers.Our Freight Transport Specialists make up to $32.70 per hour. To succeed in this role, you should have a valid CDL Class A issued by...

  • Personal Support Specialist

    3 days ago

    Ogden, Utah, United States Senior Helpers of Northern Utah Full time

    Job Title: Personal Support SpecialistWe are seeking a reliable and trustworthy Personal Support Specialist to join our team at Senior Helpers of Northern Utah. As a Personal Support Specialist, you will provide vital support and care to our clients in their homes, helping them maintain their independence and quality of life.About Our ServicesSenior Helpers...

  • Systems Integration Specialist

    1 week ago

    Ogden, Utah, United States Space Dynamics Laboratory Full time

    Key ResponsibilitiesAs a Systems Integration Specialist, you will play a critical role in enabling government ownership of delivered baselines, participating in requirements and design analysis, and providing expertise on the decomposition of system level requirements. You will also help ensure that all subsystems are designed to integrate effectively across...

  • Revenue Growth Specialist

    6 days ago

    Ogden, Utah, United States Lifetime Financial Full time

    Key ResponsibilitiesAs a Revenue Growth Specialist at Lifetime Financial, you will master our proven sales system through structured classroom and on-the-job training. Your responsibilities will include delivering compelling presentations tailored to diverse audiences, achieving and exceeding ambitious activity goals within set timelines, and maintaining...

  • Logistics Delivery Specialist

    4 weeks ago

    Ogden, Utah, United States US Foods Full time

    At US Foods, we're dedicated to making it for our customers by providing top-notch products and services. Our company has a rich history of promoting from within, offering excellent training programs, and fostering a culture of continuous improvement.We're seeking a skilled Logistics Delivery Specialist to join our team! As a key member of our operations...

  • Merchandiser Specialist

    4 weeks ago

    Ogden, United States Acosta Group Full time

    Merchandiser Specialist General Information Company: PRE-US Location: OGDEN, Utah, 84405 Ref #: 73023 Function: Merchandising Employment Duration: Part-time Description and Requirements As a Premium Merchandiser Specialist, you'll represent hundreds of brands across several retail locations. You will work with a diverse set of products including Magazines,...

  • Quality Specialist

    4 months ago

    Ogden, United States TreeHouse Foods Full time

    Employee Type:Full timeLocation:UT OgdenJob Type:QualityJob Posting Title:Quality Specialist About Us : TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of more than two dozen production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our...

  • Customer Service Ambassador

    2 weeks ago

    Ogden, Utah, United States Planet Fitness Full time

    About UsAnchor Management operates four Planet Fitness clubs in Wilmington and Shallotte, North Carolina. Our mission is to create a welcoming atmosphere that promotes personal growth, well-being, and a positive mindset.Job SummaryThe Membership Experience Specialist will deliver exceptional customer service to Planet Fitness members, prospective members,...

  • Residential Support Specialist

    4 days ago

    Ogden, Utah, United States TURN Community Services Full time

    TURN Community Services is a leading provider of human services, dedicated to supporting individuals with developmental disabilities in achieving their full potential. As a Residential Support Specialist, you will be part of a dynamic team that provides personalized care and support to our clients in their own homes or in group settings.About the Role:This...

  • Outdoor Environment Specialist

    6 days ago

    Ogden, Utah, United States US Lawns of Ogden Full time

    Job Description: As an Outdoor Environment Specialist with US Lawns of Ogden, you will play a critical role in maintaining the appearance and functionality of our clients' outdoor spaces. Your responsibilities will include mowing, trimming, and blowing lawns, as well as removing weeds, dead flower heads, and other debris. You will also be required to fuel...

  • Lead Behavior Intervention Specialist

    4 weeks ago

    Ogden, Utah, United States Catalyst Full time

    Job OverviewWe are seeking a highly skilled and experienced Lead Behavior Intervention Specialist to join our team at Catalyst Behavior Solutions.About UsCatalyst Behavior Solutions is a growing company that empowers individuals and families to reach their full potential through innovative treatment methods, education, and advocacy. We believe in the growth...