Help Desk Professional
5 days ago
EXOS IT is seeking an experienced Help Desk Professional - Tier 1 to join our team. The successful candidate will be responsible for handling technical support inquiries, troubleshooting, and resolving system-related issues.
Key Responsibilities:
- Technical Support: Provide prompt and efficient assistance to employees regarding technical issues.
- Basic Troubleshooting: Identify and resolve basic hardware, software, and network connectivity issues.
- Documentation: Maintain accurate records of support interactions and resolutions.
- Escalation: Escalate unresolved issues to senior technicians for further assistance.
Network Infrastructure:
- Troubleshooting: Identify and resolve network-related issues, including connectivity, IP configurations, and router/switch problems.
- Setup and Configuration: Assist with setting up and configuring devices on the network.
- Collaboration: Collaborate with senior network administrators to resolve complex network issues.
System Administration:
- System Updates: Perform regular system updates, backups, and antivirus scans.
- Deployment: Deploy new hardware and software to users, ensuring seamless integration.
- Administrative Tasks: Manage user accounts and access permissions in Active Directory.
Communication Skills: Develop strong communication skills to effectively interact with employees and provide excellent customer service.
Education Requirements: High School Diploma or GED equivalent; Associate's degree or technical certifications are a plus.
Experience Requirements: 1-2 years of experience in an IT support or helpdesk role.
Salary Range: $60,000 - $80,000 per year
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