Help Desk Professional

5 days ago


Ogden, Utah, United States EXOS IT Full time
Job Title: Help Desk Professional - Tier 1

EXOS IT is seeking an experienced Help Desk Professional - Tier 1 to join our team. The successful candidate will be responsible for handling technical support inquiries, troubleshooting, and resolving system-related issues.

Key Responsibilities:

  • Technical Support: Provide prompt and efficient assistance to employees regarding technical issues.
  • Basic Troubleshooting: Identify and resolve basic hardware, software, and network connectivity issues.
  • Documentation: Maintain accurate records of support interactions and resolutions.
  • Escalation: Escalate unresolved issues to senior technicians for further assistance.

Network Infrastructure:

  • Troubleshooting: Identify and resolve network-related issues, including connectivity, IP configurations, and router/switch problems.
  • Setup and Configuration: Assist with setting up and configuring devices on the network.
  • Collaboration: Collaborate with senior network administrators to resolve complex network issues.

System Administration:

  • System Updates: Perform regular system updates, backups, and antivirus scans.
  • Deployment: Deploy new hardware and software to users, ensuring seamless integration.
  • Administrative Tasks: Manage user accounts and access permissions in Active Directory.

Communication Skills: Develop strong communication skills to effectively interact with employees and provide excellent customer service.

Education Requirements: High School Diploma or GED equivalent; Associate's degree or technical certifications are a plus.

Experience Requirements: 1-2 years of experience in an IT support or helpdesk role.

Salary Range: $60,000 - $80,000 per year



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