Guest Experience Specialist

2 weeks ago


Memphis, United States Marriott International, Inc Full time

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.



  • Memphis, Tennessee, United States Dave & Buster Full time

    Requirements and QualificationsTo be successful as a Guest Experience Specialist, you should possess excellent communication skills and a warm and welcoming demeanor. You should be able to articulate clear greetings, requests for assistance, and farewells to Guests. A high school diploma or equivalent is required, and previous experience in the food service,...


  • Memphis, Tennessee, United States Marriott Hotels & Resorts Full time

    We strive to deliver an unparalleled experience for our guests, and our Guest Experience Manager plays a vital role in achieving this goal. In this position, you will be responsible for cultivating exceptional guest relationships and ensuring that every guest feels valued and appreciated.About the Job:Cultivate exceptional guest relationships through...


  • Memphis, Tennessee, United States Dave and Buster's - Memphis Full time

    Job DescriptionAs a Guest Experience Coordinator at Dave and Buster's - Memphis, you will be responsible for creating unforgettable experiences for our guests. This involves working closely with the bar team to deliver exceptional service and ensuring that every guest feels valued and welcome.Main ResponsibilitiesFoster strong relationships with guests to...


  • Memphis, Tennessee, United States Valor Hospitality Full time

    Front Desk Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at FEDEXFAMILYHOUSE. As a key member of our front desk team, you will provide administrative support, manage guest registrations, and maintain accurate records. If you are a driven and results-oriented individual with excellent...


  • Memphis, Tennessee, United States Spencer Gifts Full time

    Join us at Spencer Gifts as a Guest Services Specialist and take your retail career to the next level!In this role, you'll focus on providing exceptional Guest Services, managing Point of Sale systems securely, and contributing to the success of our Store Management Team by driving sales growth, maintaining store appearance, merchandising products...


  • Memphis, Tennessee, United States Marriott Hotels & Resorts Full time

    About This OpportunityThis is an exciting opportunity to join the Marriott Hotels & Resorts team as a Guest Environment Expert. We are looking for a highly motivated and detail-oriented individual who can deliver exceptional results in a fast-paced environment.Main ResponsibilitiesMaintain spotless rooms and public areas, adhering to the highest standards of...


  • Memphis, Tennessee, United States Marriott Hotels & Resorts Full time

    We are looking for a highly skilled Guest Environment Expert to join our team at Marriott Hotels & Resorts. In this role, you will be responsible for delivering memorable experiences for our guests by ensuring a clean and comfortable environment.About the Job:Provide exceptional guest service through expert cleaning techniques and attention to detailUtilize...


  • Memphis, Tennessee, United States Wingstop Full time

    About the RoleAs a Customer Experience Specialist at Wingstop, you will be responsible for delivering exceptional service by acting as the face and voice of our brand to all guests. Your primary goal will be to provide authentic, positive, and genuine experiences that leave a lasting impression.Key ResponsibilitiesGreet guests in a friendly and welcoming...


  • Memphis, Tennessee, United States Marriott Hotels & Resorts Full time

    Job Overview:As a Marriott Hotels & Resorts employee, you will be responsible for crafting unforgettable experiences for our guests. Your skills in housekeeping functions will enable you to deliver exceptional service that exceeds guest expectations.Key Responsibilities:Maintain high standards of cleanliness and organization throughout the hotel.Utilize...


  • Memphis, Tennessee, United States Hampton Memphis SW Full time

    OverviewWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Agent at Hampton Memphis SW. This role involves providing excellent customer service and ensuring that all guests have a smooth and enjoyable stay.Key Responsibilities:Respond to guest inquiries and requests in a timely and professional mannerHandle...


  • Memphis, Tennessee, United States My Spot Llc Full time

    Job Title: Beverage Experience SpecialistEstimated Salary: $45,000 - $65,000 per yearWe are seeking a Beverage Experience Specialist to join our team at My Spot Llc and deliver exceptional customer experiences through expertly crafted beverages. This role requires a passion for mixology and a commitment to delivering high-quality service.Key...

  • Sales Associate

    7 days ago


    Memphis, Tennessee, United States Target Full time

    About the Role:We are seeking a skilled sales associate to join our team at Target. As a seasonal sales professional, you will be responsible for delivering exceptional guest service and selling products to our guests. Your primary goal will be to create a positive shopping experience that inspires guests to build their basket.Key Responsibilities:Guest...


  • Memphis, Tennessee, United States Marriott Hotels & Resorts Full time

    Required Skills and Qualifications: To succeed as a Hotel Guest Experience Manager, you will need excellent communication and problem-solving skills. You should also be able to work independently and as part of a team, with a strong focus on delivering exceptional results under pressure. Proficiency in technology and ability to learn new systems quickly is...


  • Memphis, Tennessee, United States Marriott Hotels & Resorts Full time

    We are seeking a skilled Guest Environment Expert to join our team at Marriott Hotels & Resorts. This role is responsible for providing exceptional guest service, ensuring a clean and comfortable environment, and utilizing technology to enhance the guest experience.Key Responsibilities:Deliver memorable experiences for our guests through expert cleaning...


  • Memphis, Tennessee, United States Chick-fil-A Full time

    Are you a people person with a passion for delivering outstanding customer service? Do you thrive in fast-paced environments and are eager to learn and grow?As a Front of House Customer Experience Specialist at Chick-fil-A, you'll play a critical role in creating memorable experiences for our guests. From greeting customers to resolving issues, you'll be the...

  • Store Team Member

    1 day ago


    Memphis, Texas, United States Yesway Full time

    **Yesway - Job Description**At Yesway, we are committed to providing exceptional customer experiences and creating a positive work environment. We are seeking a Store Team Member - Customer Experience Specialist to join our team.Job Summary:The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to multitask. Key...

  • Sales Associate

    2 days ago


    Memphis, Tennessee, United States Dillard's Full time

    Customer Experience Specialist: Dillard's seeks a highly motivated individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service, selling merchandise, and maintaining a visually appealing store environment.About the Job: This is a full-time position with benefits and a...


  • Memphis, Tennessee, United States Michaels Stores Full time

    Job SummaryThe Creative Events Experience Specialist is responsible for planning, coordinating, and facilitating events within a Michaels store to provide an exceptional customer experience. The ideal candidate will possess excellent communication skills, be able to work effectively in a team environment, and have a strong passion for creating memorable...


  • Memphis, Tennessee, United States Dillard's Full time

    Key ResponsibilitiesGreet and welcome guests in a friendly and professional manner.Discover needs and preferences of customers to provide personalized service.Enthusiastically meet and exceed guest expectations through prompt and effective issue resolution.


  • Memphis, Tennessee, United States Marriott Hotels & Resorts Full time

    Company Culture: At Marriott Hotels & Resorts, we pride ourselves on our commitment to excellence and our passion for delivering memorable experiences for our guests. Our team is made up of talented individuals who share our vision and values.Salary Range: The salary for this position is between $60,000 and $75,000 per annum, depending on experience and...