Front Desk Supervisor

6 days ago

Buffalo, United States Embassy Suites Buffalo Full time $17 - $19

Department
Hotel Operations

FLSA Status
Non-Exempt

Reports to: Front Office Manager

Supervises: N/A

Job Summary

The Front Desk Supervisor is both a strategic and tactical position, with responsibilities that include but are not limited to supervising all activities of the front desk staff, managing scheduling for team members, facilitating new hire and ongoing training, communicating pertinent information to staff, monitoring and reviewing employee performance, and resolving escalated issues and conflicts. The Front Desk Supervisor partners with the Front Office Manager to lead the team to meet or exceed strategic departmental and company goals. The Front Desk Supervisor also performs a combination of tactical front desk, bell staff, and valet tasks as needed.

Essential Functions:

Front of house operations and guest relations:
  • Provides supervision and directs all work for front of house staff.
  • Ensures that guests are greeted, registered, and assigned rooms.
  • Answers inquiries pertaining to hotel services, registration of guests and shopping, dining entertainment and travel directions.
  • Acts as the liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed.
  • Keeps record of room availability and guest accounts.
  • Computes bills, collects payments, and makes change for guests.
  • May make, reserve, and cancel reservations for guests.
  • Ensures front-desk area is clean and well organized at all times.
  • Supports other departments during down-time including tasks such as folding towels, changing light bulbs, sweeping and mopping.
Leadership Responsibilities:
  • Active involvement in the recruitment, selection, and hiring of new team members.
  • Facilitates effective new hire and ongoing training for team members.
  • Clearly communicates job expectations, confirms understanding, and provides ongoing coaching and feedback to direct report(s).
  • Provides support and acts as a resource for team members by answering job and employment-related questions, communicating timely and transparently about organizational decisions and changes whenever possible, providing tools and resources for success, and removing barriers to success whenever possible.
  • Assists the Front Office Manager to inspire, train, and develop people for career growth.
Administration and strategic planning:
  • Establishes schedule for front office team members, adjusting promptly for absences to minimize any lapse in operations.
  • Maintains positive relationships with vendors to reinforce and retain positive, cost effective, quality contracted services.
  • Partners with the Front Office Manager to meet or exceed department and company goals and objectives.
Other Duties and Responsibilities:
  • Partner with the Front Office Manager to address and improve any staff performance or behavioral issues.
  • Partner with the Front Office Manager to monitor front of house operations for inefficiencies and proactively identify, implement, and sustain process improvements whenever possible.
  • May be responsible for administering and overseeing various hotel processes and programs; examples may include preparation for hotel inspections, travel program, employee of the month, birthdays and anniversaries, employee recognition programs, and special hotel events.
  • Attempts to communicate with guests in the guest’s native language, if applicable.
  • Support valet department as needed.
  • Report maintenance deficiencies, safety hazards, accidents, or injuries.
  • Follow Personal Protective Equipment (PPE) requirements, and report any defective, damaged or lost PPE including equipment that does not fit properly to management.
  • Follow all safety procedures and be able to recognize and act in emergency situations.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain a hospitable service atmosphere at all times.
Education and Experience:
  • High School Degree or equivalent required.
  • 2 or 4-year college degree (or foreign equivalent) preferred.
  • 1-2 years of prior supervisory experience in the guest service and/or hospitality industry preferred.
Knowledge, Skills & Abilities:
  • Excellent knowledge of the hospitality industry and ability to educate staff on industry standards and best practices.
  • Strong interpersonal skills and customer service orientation, with an ability and willingness to effectively communicate with employees and guests with empathy, defuse emotions, problem solve in unknown situations, and independently make sound decisions to resolve issues.
  • Ability to lead by example and skilled at motivating others, building morale, inspiring, and encouraging staff to perform at their best individually and as a team.
  • Strong business acumen, integrity, and participative leadership skills, including the ability to navigate and effectively lead team members through organizational change.
  • Knowledge of company policies and procedures, and the ability and willingness to ensure that company policies and procedures are consistently followed by all team members.
  • Strong organizational skills, time management, strategic planning, critical thinking, and creativity, with exceptional attention to detail.
  • Basic knowledge of key employment laws such as equal employment opportunity, wage and hour laws, federal and state leave laws, safety obligations, reasonable accommodations, and the awareness of when to partner with a Human Resources representative to ensure compliance.
  • Ability to arrive to work on time when scheduled.
  • Ability to read, write, listen, and communicate effectively in English.
  • Ability to use a calculator to prepare moderately complex mathematical calculations without error.
  • Proficient in Microsoft Word, Outlook, Excel, and ability to effectively use hotel software systems.
  • Ability to operate in a 7-day per week, 24-hour per day business setting.
Physical Demands & Work Environment:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Constant near and far vision.
    • Constant speaking and listening required.
    • Frequent sitting.
    • Frequent exposure to moderate noise levels.
    • Occasional standing and walking.
    • Occasional reaching and grasping with hands and arms.
    • Occasional stooping, kneeling, crouching, crawling, climbing stairs, and/or lifting up to 10 lbs.

At Uniland Hospitality, we are committed to providing equal employment opportunities to all employees, interns, and applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, marital status, veteran status, disability, or any other protected category under applicable federal, state, or local law.

  • Front Desk Supervisor

    3 days ago

    Buffalo, New York, United States Buffalo Lodging Associates, LLC Full time

    Buffalo Lodging Associates, LLC is a hospitality company dedicated to providing an unparalleled level of service to our guests. As a Front Desk Supervisor - Hospitality, you will play a vital role in creating unforgettable experiences for our visitors.Job Description:Key Responsibilities:Greet guests warmly, checking them in and out efficiently while...

  • Front Desk Operations Head

    2 days ago

    Buffalo, New York, United States Goldfish Swim School - Gilbride Management Group (GMG) Full time

    Job Description: We are seeking an experienced Front Desk Operations Head to oversee the front desk operations of our swim school. This role is responsible for ensuring the front desk runs smoothly and efficiently, providing excellent customer service, and maintaining a positive reputation for the school.">Main Responsibilities:Oversee the front desk...

  • Front Desk Coordinator

    2 weeks ago

    Buffalo, New York, United States Horizon Services Full time

    We are seeking an experienced and compassionate Front Desk Coordinator to join our team at Horizon Services. This role plays a vital part in creating a warm and welcoming environment for our patients, ensuring that they feel supported and valued throughout their treatment journey.About UsAt Horizon Services, we pride ourselves on being a healthcare agency...

  • Buffalo Front Desk Manager

    3 days ago

    Buffalo, New York, United States Hyatt Regency Buffalo Full time

    Job OverviewThe Night Auditor plays a vital role in maintaining the financial integrity and security of our hotel. As a member of our front desk team, you will be responsible for managing the overnight operation, including guest registration, reservations, and daily reports. Your strong analytical skills and attention to detail will be essential in ensuring...

  • Front Desk Agent

    3 months ago

    Buffalo, United States Buffalo Marriott HARBORCENTER Full time

    Description Shaner has an immediate opportunity for a Front Desk Agent to join our team at the Buffalo Marriott at LECOM HARBORCENTER, located in downtown Buffalo just off 190, sitting at Canalside entertainment district. The ideal candidate will be detail-oriented with strong communication skills. Front Desk associates provide warm, friendly service with a...

  • Front Desk Agent

    8 months ago

    Buffalo, United States Buffalo Lodging Associates Full time

    Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all Front Desk, Agent, Reservations, Customer Service

  • Front Desk Administrator

    3 days ago

    Buffalo, New York, United States Grider Support Services LLC Full time

    Dental Office Receptionist Job SummaryAre you a detail-oriented and customer-focused individual looking for a challenging and rewarding career in healthcare? We are seeking a skilled Dental Office Receptionist to join our team at Grider Support Services LLC. In this role, you will be responsible for managing front desk operations, scheduling patient...

  • Hotel Front Desk Clerk

    2 months ago

    Buffalo, United States Motel 6 Riverside Part time

    MOTEL 6 in Buffalo NY (Williamsville) is looking for a Front Desk Clerk.What you will be doing:Our Guest Service Representatives create a hospitable guest experience while performing tasks at the front desk. The GSR is a member of the Welcome Team and is a vital position to us as it provides the first impression of our brand. We are dedicated to providing...

  • Front Office Supervisor

    4 weeks ago

    Buffalo, United States Buffalo Lodging Associates Full time

    Hampton Inn by Hilton/ Buffalo-Williamsville, 5455 Main Street, Williamsville, NY 14221 We are looking for a Front Office Supervisor to join our Team! Our Hampton Inn Buffalo/Williamsville is located in the historic village of Williamsville, down the street from Britesmith Brewing, and a variety of shops and restaurants. We boast 80 beautifully appointed...

  • Front Desk Hospitality Specialist

    3 days ago

    Buffalo, New York, United States Buffalo Lodging Associates Full time

    About the RoleWe are seeking a skilled Front Desk Agent to provide exceptional service to our guests at Hampton Inn & Suites by Hilton-Buffalo Downtown. Located in the heart of Buffalo, our hotel offers easy access to local attractions and amenities.

  • Front Desk Hospitality Associate

    2 weeks ago

    Buffalo, New York, United States Motel 6 Riverside Full time

    We are seeking a skilled Front Desk Clerk to join our team at Motel 6 in Buffalo NY (Williamsville). As a key member of the Welcome Team, you will create a memorable guest experience by delivering exceptional customer service and ensuring a smooth check-in process.Key Responsibilities:Exhibit a heart for service and dedication to teamworkDeliver friendly,...

  • Front Desk Agent

    3 months ago

    Buffalo, United States Buffalo Lodging Associates Full time

    Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 We are looking for a Front Desk Agent to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center...

  • Front Desk Agent Buffalo Marriott LECOM HARBORCENTER

    1 week ago

    Buffalo, United States Shaner Full time

    The Front Desk Agent provides superior guest service and maintains complete knowledge of all hotel features, services and hours of operation, as well as local information and directions for our guests. Main duties include: Checks guests in upon arriv Front Desk, Agent Learn More

  • Front Desk Agent

    6 months ago

    Buffalo, United States Hyatt Regency Buffalo Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Ambassador

    2 days ago

    Buffalo, New York, United States Buffalo Lodging Associates Full time

    We are seeking a highly skilled Front Desk Agent to join our team at Courtyard by Marriott Buffalo Downtown/Canalside.Company OverviewBuffalo Lodging Associates is a hotel management company that has been providing true hospitality since 1996. With an extensive portfolio of 50 hotels, we have partnered with respected brands like Marriott International,...

  • Guest Services Representative/Front Desk Associate

    2 days ago

    Buffalo, New York, United States Integral Hospitality Full time

    Job OverviewAs a key member of our front office team, you will be responsible for delivering an exceptional guest experience, while also driving hotel efficiency and profitability.Key Responsibilities:Process registrations and assignments, ensuring timely and accurate room allocation.Manage phone and online reservations, responding to inquiries and resolving...

  • Front Desk Operations Manager

    2 days ago

    Buffalo, New York, United States Buffalo Lodging Associates, LLC Full time

    Night Auditor PositionBuffalo Lodging Associates, LLC is seeking a motivated and customer-focused Night Auditor to join our team. This is an excellent opportunity to develop your skills and expertise in hospitality management while providing exceptional service to our guests.About the RoleThe Night Auditor will be responsible for managing the front desk...

  • Administrative Assistant Front Desk

    1 month ago

    Buffalo Grove, United States HP Tuners Full time

    HP Tuners is seeking a self-motivated, experienced Administrative Assistant - Front Desk striving for success in a competitive and fun environment. This role will be responsible for welcoming guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner. Additionally, they will monitor visitors entering...

  • Retail Leadership Supervisor Position in Williamsville

    2 weeks ago

    Buffalo, New York, United States Burlington Stores Full time

    Burlington Stores, a rapidly growing brand, is seeking a skilled Retail Front End Supervisor to join our team. This leadership role offers an opportunity for career growth and professional development in a dynamic retail environment.

  • Buffalo Hotel Guest Services Representative

    2 days ago

    Buffalo, New York, United States Hyatt Regency Buffalo Full time

    Job Overview: As a Front Desk Agent at Hyatt Regency Buffalo, you will play a vital role in creating unforgettable guest experiences. With a focus on exceptional customer service, you will register guests, process reservations, and ensure a smooth stay.About the Role: We seek a highly motivated and detail-oriented individual who can thrive in a fast-paced...