HR Specialty Service Specialist

3 weeks ago

Columbus, United States JPMorganChase Full time

Develop your career in Human Resources by mastering the art of flawless transactional execution. Process moderately complex HR transactions, follow guidelines, problem solve, offer solutions, and escalate complex issues.

As a HR Specialty Servicing Specialist IV, you deliver a best in class, simplified and personalized experience to current and former employees in support of their HR needs. You interact with all employee types at various levels on a range of topics and/or issues using strong attention to detail, thoughtfulness, and empathetic support. You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities
  • Communicates with employees/former employees verbally and in writing to resolve general to complex inquiries
  • Closely adheres to procedures to complete all call and case tracking actions needed to record interactions
  • Follows guides to process HR related transactions/activities to provide an exceptional customer experience
  • Meets service level, quality, and productivity metrics as outlined on scorecards
  • Follows all established processes, policies, company guidelines and regulations
Required qualifications, capabilities, and skills
  • Demonstrated active listening, probing, and reading comprehension skills
  • Demonstrated interpersonal skills with a customer obsessed mindset
  • Proven analytical and problem-solving skills
  • Demonstrated ability to work in a team environment and collaborate with peers
  • Must be able to work flexible hours Monday through Friday and some schedules may include Saturday
  • Must be able to work overtime and weekends to support business needs
Preferred qualifications, capabilities, and skills
  • 1 year experience in a Customer Service role
  • Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

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