Bilingual Call Center Representative

3 weeks ago


Columbus, United States Progressive Full time $20 - $22

Join Forbes’ 2024 Best Employer for Diversity

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.

Job opportunities
  • Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
  • Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
Must-have qualifications
  • A minimum of two years relevant work experience.
  • {OR} A minimum of two years post-secondary education
  • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
  • Fluent in Spanish and English (verbal and written)

Training starts: March 2025

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements
  • Designated workspace free from noise and other distractions
  • High-speed internet at your expense unless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector
Compensation
  • $20.25 or $21.50 per hour depending on the role you are selected for
  • Gainshare annual cash incentive payment up to 8% - 16% (depending on position) of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards
  • Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/



  • Columbus, United States Kindred Healthcare Full time

    Kindred Healthcare - St. Francis-Emory Healthcare [Call Center Representative] As a Call Center Representative at Kindred Healthcare, you'll: Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department; Display the ability to understand the reason/needs for the patient or clinicians call and page;...


  • Columbus, United States Pattern Promotions Full time

    Join Our Team at Pattern Promotions - Call Center Representative About Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation and are committed to staying at...


  • Columbus, Ohio, United States Ohio State University Wexner Medical Center Full time

    Job OverviewThe Ohio State University Wexner Medical Center is seeking a skilled Healthcare Call Center Representative to serve as the primary contact person for its healthcare network. This role involves answering, routing, and triaging critical and non-critical calls 24/7. The ideal candidate will possess excellent customer service skills, multi-tasking...


  • Columbus, United States ScionHealth Full time

    At. St. Francis-Emory Healthcare, we recognize that our patients deserve qualified, engaged, and competenthealthcare professionals. And we know that our employees deserve a working environment that is safe,leaders who are visible and supportive, and Call Center, Representative, Healthcare, Retail, Worker


  • Columbus, United States West Point Optical LLC Full time

    West Point Optical Group Company: West Point Optical West Point Optical Group is a Franchisee with 85 Pearle Vision franchises throughout the United States. The Call Center supports all locations. Job Description The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is...


  • Columbus, United States Hustle Notice Biz Full time

    Call Center RepresentativeDepartment: Swipe Say Easy Employment Type: Full Time Location: Columbus, OH Compensation: $17.50 - $26.00 / hour DescriptionLocation: Columbus, OH Employment Type: Full-Time Salary Range: $17.50 - $26.00 hourly (based on experience) Position Overview Swipe Say Easy is looking for an enthusiastic and customer-focused Call Center...


  • Columbus, Ohio, United States Progressive Full time

    Career DevelopmentWe are committed to helping our employees grow and develop in their careers. At Progressive, we offer career development opportunities, tuition assistance, and a supportive work environment. Our goal is to help our employees achieve their full potential and become leaders in their field.The ideal candidate will have a minimum of two years...


  • Columbus, United States TEKsystems Full time

    Job DescriptionJob DescriptionThis is a call center role for our client. You will be answering 65+ calls a day answering questions and logging information.Need to be able to start ASAP.Ideal candidates will have the following:Call center environment experience or at least 6 months of customer service background.Need to be proactive in nature.Prior experience...


  • Columbus, United States Russell Tobin Full time

    Title: Customer Support/Account Representative-Sr Location: Columbus, OH pay rate: $18-$19.16/hr. Schedule: Hybrid- 3 days onsite and 2 days virtual Client Support Service Professionals handle incoming calls for Client accounts, focusing on service inquiries with accuracy and efficiency. Support areas include cash management, online/mobile platforms, and...


  • Columbus, United States Russell Tobin Full time

    Title: Customer Support/Account Representative-SrLocation: Columbus, OH pay rate: $18-$19.16/hr. Schedule: Hybrid- 3 days onsite and 2 days virtualClient Support Service Professionals handle incoming calls for Client accounts, focusing on service inquiries with accuracy and efficiency. Support areas include cash management, online/mobile platforms, and...


  • Columbus, Ohio, United States Call Control Full time

    We are an equal employment opportunity employer and welcome applicants from diverse backgrounds. Our team at Call Control provides unparalleled customer service to automotive clients and their customers. As a Virtual Contact Center Representative, you will be the face of our company, making every interaction an unforgettable experience.Job DescriptionWe are...


  • Columbus, Ohio, United States AlienVault Full time

    Are you looking for a challenging and rewarding career opportunity? Do you have excellent communication and interpersonal skills?As a Bilingual Sales Representative, you will play a key role in building relationships with customers, identifying their needs, and providing personalized solutions. Your primary goal will be to meet and exceed sales targets while...


  • Columbus, Ohio, United States TEKsystems Full time

    Job Title: Customer Service Representative - High Volume Call CenterAbout the Job:We are seeking a highly skilled and experienced customer service representative to join our team in a high volume call center environment. As a customer service representative, you will be responsible for providing exceptional customer service to clients via phone, email, and...


  • columbus, United States Russell Tobin Full time

    Pride Global/Russell Tobin is currently seeking an Customer Service Representative to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the banking industry. Potential to extend or convert for the right candidate. Apply today for consideration!Job title: Customer Support/Account Rep - Sr...


  • Columbus, Ohio, United States Call Control Full time

    **Job Summary**We are seeking a skilled Customer Service Representative to join our team in the automotive industry. As a Virtual Contact Center Associate, you will provide exceptional customer experiences while working from home.**About Us**Call Control is a family-owned business operating primarily out of Elkridge, Maryland. Our team members across the...


  • Columbus, Ohio, United States Russell Tobin Full time

    Job OverviewRussell Tobin is a reputable company that offers career growth opportunities for customer service professionals. As an Account Representative (Customer Support - Bank Call Center), you will be part of an amazing team in Columbus, OH.


  • Columbus, United States Russell Tobin Full time

    As a Client Support Service Professional, youll handle incoming calls regarding various account-related inquiries with precision and efficiency. Youll be expected to consistently meet performance metrics while providing world-class service. Support areas include: Cash Management products and services Online (client website) and mobile app assistance General...


  • Columbus, United States Russell Tobin Full time

    As a Client Support Service Professional, you’ll handle incoming calls regarding various account-related inquiries with precision and efficiency. You’ll be expected to consistently meet performance metrics while providing world-class service.Support areas include:Cash Management products and servicesOnline (client website) and mobile app...


  • Columbus, United States Calculated Hire Full time

    Call Center Customer Service RepresentativeHybrid – Columbus, OH (Training onsite)Responsibilities:Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.Coordinate outpatient appointments across multiple specialties including routine visits, urgent and...


  • Columbus, United States Calculated Hire Full time

    Call Center Customer Service Representative Hybrid Columbus, OH (Training onsite) Responsibilities: Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications. Coordinate outpatient appointments across multiple specialties including routine visits, urgent...