Front Office Manager

11 hours ago

Savannah, United States Marriott International, Inc Full time $58,000 - $65,000

Job Description

Job Summary: The Front Office Manager is a member of the hotel Management Team responsible for assisting in the overall management of Front Office Operations. This includes maintaining appropriate staffing levels, coaching and developing Front Office staff, and upholding Guest Service Principles.

Essential Functions:

  • Engages with guests to ensure satisfaction and address concerns.
  • Ensures proper staffing for Front Desk area.
  • Hires, trains, and develops Front Desk Associates.
  • Oversees transactions, billing, and rate management.
  • Interacts with other departments to meet guest needs.

Qualifications and Skills:

  • Bachelor’s degree preferred.
  • 4-6 years’ related experience.
  • FOSSE experience required.
  • 3+ years management experience, especially with Marriott Brand.
  • Must be authorized to work in the US.
  • Leadership and team management skills.
  • Organizational skills and attention to detail.
  • Strong verbal and written communication skills.
  • Adaptability and problem-solving skills.
  • Interpersonal skills and strong customer service orientation.
  • Computer skills.

Work Environment: Office work environment with business-casual dress; may require some standard of uniform; extensive contact with internal and external customers.

Physical Demands: Close vision, depth perception, and ability to adjust focus required. Regularly requires talking and hearing. Occasional lifting of up to 20 pounds and standing or walking for 8 hours.

Core Competencies:

  • Professionalism
  • Delighting guests by anticipating needs
  • Caring and respectful attitude towards customers
  • Acting as a gracious host

Core Manager Competencies: Act with managerial courage, anticipate and address department needs, build an effective team, communicate effectively.

Benefits:

  • Employer-subsidized medical insurance, vision, and dental
  • Vacation and holiday pay
  • 401k and Roth Retirement Savings programs
  • Employee Wellness Program
  • Travel discounts through the hotel brand
  • Flexible Spending Account
  • Group Life Insurance for spouse and children
  • Critical Illness Coverage
  • Short Term Disability Insurance

About North Point Hospitality Group: A multi-brand hotel development and management company, founded in 1978. Focused on developing upscale hotels in prime markets.

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