Key Holder

2 weeks ago

Virginia Beach, United States Psycho Bunny Full time

WHAT IS THE ROLE?

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

HOW WILL YOU DO IT?

  • Build a delighted and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
  • Responsible for assisting with the recruitment, training, development and succession of high-performing, results-driven Team Members.
  • Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
  • Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
  • Analyze customer profiles, buying trends, and competitive information to impact and drive business.
  • Manage and monitor Loss Prevention.
  • Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
  • Directly responsible for execution and processing of merchandise, both incoming and outgoing (Transfers).
  • Manage and communicate merchandise opportunities to the store manager.
  • Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
  • Execute all requirements concerning OSHA & Covid-19 to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
  • Assist with all other duties as required by the store manager.
  • Work collaboratively with all other Psycho Bunny team members to achieve goals.

WHO YOU ARE

Your achievements:

  • 1 year minimum of experience in retail management.

Your contribution:

  • You must be able to work a flexible schedule, including nights, weekends and holidays.
  • You have strong communication skills and the ability to foster a customer-focused selling culture.

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