Patient Service Specialist
2 weeks ago
This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day-to-day operations in the SMG physician practice. The Patient Service Specialist must maintain a professional positive manner when talking with patients in-person, over the phone, or via email.
KEY RESPONSIBILITIES:
- Answers calls and routes telephone calls appropriately; takes messages and follows through with each message ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
- Provides a high level of customer service to all new and existing patients of the practice.
- Creates patient cases and documents telephone calls and messages into Athena or other EMR.
- Schedules patient appointments and appropriate testing for patients as requested.
- Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
- Collects required insurance co-pays from patients including any prior balances.
- Follows scheduling notes and directs schedules patient visits in other SMG practices as advised.
- Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
- Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
- Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
- Performs work in EMR buckets as directed and per practice need.
- Responsible for informing manager of administrative supply needs or assists with ordering.
- Follows up with providers on missing slips and creates claims in Athena.
- Responsible for working assigned revenue cycle buckets as directed.
- Must be able to work independently with little supervision.
- Adheres to SMG policies.
- Always uses discretion to ensure patient confidentiality.
- Performs other duties as requested.
REQUIRED QUALIFICATIONS:
- One to three years as a medical secretary preferred.
- Strong customer service excellence expected.
- Excellent communication and interpersonal skills required.
- Experience with EMR strongly preferred. (Athena a plus)
- Experience with Microsoft Office Word, Excel, and Outlook preferred.
EDUCATION:
- High School Diploma or equivalent required.
Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
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